Terms of Use

  1. Introduction

1.1 The website www.santowines.gr  (the «Website») belongs to the Cooperative Union under the name «Cooperative Union of Thiraic Products» and distinctive title SANTOWINES (“Santowines”) seated in Pyrgos Kalistis, Santorini, P.C. 847 00, e-mail: info (at) santowines.gr - tel.: +30 22860 22596, ΑΦΜ: 096007229 – Tax Office: Thira and constitutes Agricultural Cooperative.

1.2 Please read carefully the following Terms and Conditions of the Website Use (Terms of Use), the Privacy Policy, and the Cookies Policy before proceeding to any action, interaction, access and use of the Website. Access, visit and use of the Website and its provided services mean the unreserved acceptance of behalf of the visitors/users, registered or not, of the Website, its’ Terms of Use and Operation (the «Terms»), which govern the use of the present e-shop and its webpages and are binding for all visitors/ users. If you do not agree with our Terms, please stop browsing and do not use our Website. The use of the Website is subject to unreserved acceptance of a) the Terms of Use b) the Privacy Policy and c) the Cookies Policy


  1. Scope - General terms – Access and use of the Website, how to place your order and payment methods

2.1 The present terms govern the use of the Website and its services by the visitor/user (the “User”), as well as the processing of the personal data of its visitors. The User is invited to read carefully and accept the present terms. In case of disagreement of the User with one of the Terms, he/she should stop his/her visit to the Website and inform the Website’s Administrator accordingly. All visitors must be over 18 years old or in the age provided by the respective Law for the permittance of alcohol consumption in the country of their residence or citizenship.

2.2 The provisions regarding the Terms are also valid for any other term in the Website, (indicatively and not exclusively): Place your order, Payment Methods, Shipment of goods, return policy – right of withdrawal, which terms the users/ visitors accept unreservedly. Unreserved acceptance of the Terms is presumed unrebuttably and binds the consumer pursuant to article 2 par. 3, N of Law 2251/1994 (Consumer Protection Law).

2.3 Santowines reserves the right to unilaterally and without notice review, modify or annul the Terms of Use, the Privacy Policy and the Cookies Policy. The sole uploading of a new Term or modification or annulment of an existing one is sufficient to render the Term valid. Santowines reserves the right to alter, suspend, terminate the Website’s function and/or of its provided services, at any time and without notice, subject to the rights that the users and third parties derive from the Law or any contractual relationship with Santowines.

2.4 All terms are substantial. Violation of the Terms by the visitor/user, in any manner whatsoever, are subject to sanctions based on the existing legal framework and the obligation of the user to remedy any possible damage of Santowines or third party, caused by the illegal and violating behavior of the user. Santowines, in case of violation of the Terms reserves the right to prohibit the user from access to the Website and its’ services, to delete the user’s account and the information uploaded by the user, without any notice, and in general exercise all its’ rights provided by law.

2.5 The non-exercise of Santowines rights, which derive from the present Terms, does not imply waiver of said rights, neither results to silent removal of a Term. Santowines will not be liable for violation of Terms due to force majeure.

2.6 The user/visitor have the obligation to respect the provisions of the Hellenic Republic and the European or International Law, which are applicable to this Website, to exercise their rights in good faith and fair dealing, not to prevent its use from third parties and not to proceed to actions or omissions that may cause harm or disfunction in the Website, to affect or set in danger the provided services by the Website.

2.7 Santowines declares that it will not be liable for any damage of the counterparty or third party, caused by the counterparty’s or third party’s illegal behavior, given that Santowines fulfills its own obligations. The services of the Website are addressed exclusively to adults. It is forbidden for minors to use or visit the Webpage and proceed to transactions. The Website bears no responsibility for any potential visit and use of it by minors with no legal capacity, or idividuals under judicial support, considering that the Website cannot control the identity of the incoming users/visitors.

2.8 The Website makes all reasonable efforts to maintain and ensure availability of the website and its content. Irrespective of these efforts, the availability of the present Website is subject to various factors, as indicatively, the technical equipment of the users, the number of the users trying to connect simultaneously in the present web site, the internet etc. Moreover, the Website reserves the right to maintain the internet site, even if such maintenance results to an unavoidable temporary shutdown thereof.

2.9 Santowines reserves the right, to alter the nature and the content of the Website, as well as to suspend or interrupt temporarily or permanently its function, at any given time and with no notice. Moreover, the function of the website may be interrupted, suspended, prohibited for reasons that are beyond its control or will. The Website makes all reasonable efforts to ensure the accuracy, completeness, validity and clarity of its content, however, it does not guarantee neither takes responsibility towards the users/visitors for the security and the content of the website; it can neither guarantee that the use by its users/visitors of the content, information, elements or materials of its website do not violate third party rights.

2.10 Users and Clients’ views

SANTOWINES website www.santowines.gr permits its users and clients to publish their views in relation to every product of its website, as well as to comment on articles and opinions published in it. The publisher/user of such a view/comment remains exclusively responsible for its view/comment.

The user understands and accepts that this information is uploaded following previous check by Santowines, which reserves the right not to approve its uploading, as well as to remove afterwards whichever content has been published by the user.

The user accepts that by using the pages and the services of www.santowines.gr may expose himself/herself to content, with which they do not agree. The user understands also and accepts that www.santowines.gr may not be considered as accepting the content published by any user or in any case liable for such a publication/upoloading. The judgements and views of the users and clients are exclusively personal and their pre-check by Santowines along with its uploading does not mean that Santowines agrees or accepts such judgements or views or agrees with their validity.

2.11 User Personal Account (Profile)

It is not necessary to open an account in order to buy products from Santowines. However, the account opening does not presuppose additional signing up or effort, while in parallel, it offers you significant advantages, such as:

  1. There is no need to re-enter your data in a future order.
  2. There is the possibility to register multiple dispatch addresses, which facilitates considerably the option of sending gift orders.
  3. There is the option to track your previous orders
  4. There is the option of immediate re-order
  5. There is the option of receipt of offers, if you choose to receive offers
  6. Lastly, in every visit in the webpages of Santowines you may log-in to your account and have an absolute personalized experience, while navigating in our webpages.

2.12 Registration Procedure – Αccount Opening

The procedure is simple:

Select the Link e-Shop -> My Account -> Registration / Log-in from the homepage’s main menu. You will go in a new page, where you will complete your contact details, as well as a password of your choice. You will also be asked to confirm that you wish to receive the monthly Newsletter of santowines.gr, and the special offers for the clients of Santowines. Following that, you will press the key “Save” and automatically you will receive a confirmatory email with your registration data.


2.13 Use of Password and loss of login details

In order to connect to your Account, you need to enter your email address and your password.  

If you have forgotten your User Name and/or your password, you need to follow the procedure below:

Select the Link e-Shop -> My Account -> Registration / Connection from the homepage’s main menu. In the enter you login details page, select the link ”Forgot your user name?” or “Forgot your password?”, respectively. In the page that will appear, you will be asked to enter your email address. After that, press the button “Submission”.

If you have forgotten your User Name, in the email address you have submitted, you will receive your User Name.

If you have forgotten your Password, you will receive a password, along with instructions on how to use it, in order to create a new Password of your liking.

2.14 How to place your order & payment methods

The main way to order your products from santowines.gr is through Santowines webpage, in the online address www.santowines.gr, 24 hours 7 days a week, all year round.

However, we accept orders submitted by:

  1. Fax number 2286028099, 24 hours, all year round.
  2. E-mail in the email address eshop@santowines.gr, 24 hours, all year round
  3. Telephone order in the number 2286022233, local charge calling from anywhere in Greece, working days from 9:00 to 18:00.

You may also pass by our shop in Pyrgos, Santorini, P.C. 84700 and place your order in person. You are kindly requested, however, to call us beforehand to ensure that the desired products are in stock, if you wish to receive them right after the completion of your order.

In your orders by fax or email, please do not forget to note the telephone number in which we could contact you directly, as we will need to confirm your order by phone, even if the written order that you sent us was complete.

We wish, however, to reiterate that placing your order via Santowines is the best option, as it ensures the completeness of order details and minimizes potential issues attributed to human factor (errors, misunderstandings in orders etc.).

We recommend the use of telephone order in case of order of goods of a substantial quantity, volume and/ or weight and value, so that the communication in relation to the shipment method, delivery etc. is usually necessary.

  • Online order through Santowines website procedure
  1. Find the products that you are interested in by the searching tools or the various thematic pages. Press the link “Add to basket” below the product that you are interested in and this will be inserted in your online Shopping Basket. Automatically you will be directed in the page of the content of your Shopping Basket. If you wish to continue your shopping, press the link “Continue Shopping”. The selected products will remain in your Shopping Basket and you may continue your shopping by selecting and inserting other products in your Basket.
  2. Once completed your selection, from the contents page of your Shopping Basket, press the link “Submit your Order”, which is placed below the list of products in your basket and you will enter into a secured connection- certified by Let’sEncrypt – where you will be asked to choose your payment and shipment method.

Assistance is provided at all different stages of your order. If, however, you have the slightest query as to the correct completion of your order, there is assistance only one phone call away! Santowines colleagues are at any time available to assist you with the completion of your order.

Once your order has been submitted, you will receive an automated email informing you of the ordered goods, their prices and the total cost of your order, as well as it will confirm the information that you have inserted during your order, i.e. your shipment address, and the billing details (invoice or receipt, billing information etc). Once your order is sent for delivery, you will receive an email informing you accordingly.

Furthermore, if your order is for a gift, you may add a message in the field No 7 “Notes and special requests”. This message will arrive to the recipient of the gift together with your order as a card visit, in a white envelope bearing your name. 

2.16 Billing – Payment methods

You may pay for your order with 5 ways:

  1. By credit card (recommended)
  2. By bank transfer
  3. By pay on delivery
  4. By PayPal
  5. By cash at Santowines seat and up to the amount permitted pursuant to the existing tax legislation


2.17 Payment by Credit Card.

The settlement of transactions with credit cards at Santowines website is done by EUROBANK.

We recommend as first option the use of Credit card, if you have a credit card MasterCard ή VISA.

You can use it safely for the payment of your products. The repayment procedure via credit cards is entirely safe and is covered by the most up-to-date safety standards at santowines.gr server. The procedure is extremely simple and fast, and it only takes two steps. Specifically:

  1. Fill in your card’s details in the relevant form.
  2. If your order is successful, it is registered, while if it is not successful you will be notified accordingly.


2.18 Additional information for the use of credit card

The field CVC / CVV is in the back part of your credit card and it is a three-digit number. You are being asked to fill in you CVC/CVV for additional security and it further protects you, as it is highly unlikely for someone to know this field. In order to insert it, turn and look at the back part of your credit card. The three-digit number you will find, is usually located up in the upper right side of your card.

If an error occurs during the payment transaction (e.g. the internet connection is interrupted or you press Cancel during the transaction) do not worry. Whatever happens, the transaction has been registered by us and your money will not be lost (if, of course we have received confirmation for your card and the amount has been indeed withheld). The procedure is automated, is being checked and there is no possibility for your money to be lost.

2.19 Payment by bank transfer.

You can transfer money for your orders in one of Santowines bank accounts.

The exact amount to be transferred, in which shipping expenses are also included, will be notified to you in relation to your ordering method. 

  1. If you order via Santowines WebSite, then the exact amount appears in the end of your billing.
  2. If you order via any other method, you will be informed by our colleague that assisted you with the submission of your order.

We recommend the use of web-banking, which is today widely available in almost all banks, as it accelerates substantially and ensures the whole process.

In all cases the money that should be deposited in our Account, should be the EXACT indicated amount in the end of your order, NET, without charges or deductions. Especially in the case of Web-Banking, when you will be asked to specify who will be charged with the fees (sender, recipient or both) you should select “Sender” for both banks.

Santowines Bank Accounts are the following:


5706 047283 947, iban: GR6801727060005706047283947


0026 0362 04 0200227273, iban: GR8502603620000040200227273


623002002008117, iban: GR6801406230623002002008117


351 480006 03, iban: GR3301103510000035148000603


ATTENTION: Your order will start to be elaborated once the money is deposited in one of the above accounts.

  • Payment on Delivery

For those who prefer the most traditional method of payment, the products arrive at your place via Santowines drivers or courier and you pay the respective price the moment of the product receipt. This method has an extra cost given the collection charge by the courier company. In case you choose this method, your order will be processed only after we have contacted you on the phone. Therefore, right after your order, you should be available to confirm your order on the phone. This payment method is valid only within Greece.

We regret for this extra inconvenience, but it is the only way to verify the identity of the ordering person.

  • Payment via PayPal

The online service PayPal offers a quick, easy and secure payment method via Internet, without disclosing the details of your card. If you have a PayPal account you can make the payment of your orders by sending money to Santowines’ PayPal Account. Santowines is being informed almost simultaneously with your payment, therefore we may start immediately the process of your order.

If you do not have a PayPal account, you may open one easily and for free, following the simple and clear steps described at PayPal Website. You only need a credit card or to transfer money from a bank account to you PayPal Account. Both the transfer of money by PayPal and the creation of a new account are 100% cost free.

Important note: Paypal service option is not available to wholesale clients.

2.21 Payment at Santowines’ seat

You can pay at Santowines seat, at Pyrgos, Santorini, P.C. 84700 and combine your order with the IMMEDIATE receipt of your products, without any extra charge (shipping costs etc). In this case you should contact Santowines on the phone before your visit, in order to make sure that the products that you ordered are available in our seat’s warehouses.

2.22 Safety of payment by card on the internet and Santowines website

The process is entirely safe.

There is a lot of “mythology” in relation to the security of internet payments via credit cards. Such payments are MUCH SAFER than a payment by credit card in a restaurant or a retail shop! All payments made by card are handled by the online payments’ platform CardLinkbyEurobank, which uses encryption TLS with encryption protocol SSL.

Any effort of data interception of the credit card is in principle impossible, as the decoding of the transferred data via SSL protocol is entirely impossible.

The interception of credit card details cannot be done while inserting the credit card details, but when these data are saved into Servers. Santowines DOES NOT SAVE YOUR credit card details. For this reason, each time you order a product from us, and although you may be an old client, you will be asked again to provide your credit card details. This process is certainly a small inconvenience compared to the security provided by non-saving your credit card details.



2.23 What is included in the price of Santowines product list 

In the price list which appears in your product searching, or whenever there is a product price, apart from your Basket, it is included the price of the product AND ALL relevant levied taxes (VAT and Special Consumption Tax in alcoholic products). Shipment expenses ARE NOT included in the above price.

In your Shopping Basket there is a complete analysis of the price of all the products you have selected, along with the shipping costs and taxes. The complete analysis will also appear in the receipt or the invoice that you will receive together with the ordered products.


  1. LiabilitySecurity

3.1 The content of the Webpage is provided as such. Every effort is made to safeguard the security and the validity of its content. Nonetheless, Santowines is not bound, neither guarantees nor assumes any responsibility whatsoever in connection with the content and the Website’s security. The User acknowledges that he/she uses the online content and the provided services bearing their own responsibility. The users/visitors who do not trust Santowines are invited to avoid using its Website.

3.2 The users/visitors are invited to use antivirus software or software against other malware elements. Santowines declares that it checks diligently the security levels of its online services, by using anti-virus and anti-malware programs. It is, however, recommended to the users/visitors to using anti-virus software, while browsing the site, as Santowines bears no responsibility for any damage or harm or infection by e-viruses or other malware programs in their computer device or in any other electronic device, in the software and user/visitor data, during their access and use of our Website, neither is held liable for damage related to execution inability, error, omission, interruption, fault, operating or broadcast delay or system line drop etc.

3.3 It is strictly forbidden in the visitors/users of the Website to intervene in the form, function, services, content data bases and in any other element of the Website, by using any mechanism, malware or other software, electronic or other process, sending of unwanted or harmful files such as indicatively spam messages, viruses, malware etc. capable of affecting, damaging, suspending, interrupting, stopping and in general obstructing its smooth operation. Santowines reserves its rights to seek to rectify the damages that may incur to it due to such illegal behavior, as the abovementioned indicatively, and to seek criminal prosecution of each liable individual.  

3.4 Santowines bears no liability for the content that third parties potentially upload on its Website, given that Santowines meets the care and control obligations provided by law.

3.5 For the transactions with the Website, which are made by credit card, it is explicitly specified that the legal holder of the credit card will be responsible.  Santowines bears by no means obligation to know the truth about the content of the information provided by the user and considers the personal data provider as real data subject. Therefore, in the contract with Santowines, the use by the counterparty of the payment by credit card choice and the subsequent provision of the legal holder details, is binding for the legal holder of the credit card irrespective of the individual using said card and provides the relevant data; hence the consent of the legal holder as to the charging of the credit card with the sale price is presumed irrefutably. Any illegal or without the consent of the legal holder use of the credit card, does not release the legal holder from their obligations deriving from the contract with Santowines Website, neither from any claims of Santowines, for compensation due to illegal act or omission by the user of the credit card, based on the reason that the direct counterparty with Santowines acted illegally or without consent.

3.6 Santowines and the Webpage will not be liable for side effects and damages deriving from the use of the ordered products, whether attributed to wrong choice of products by the user, careless or wrong use of the products, or to manufacturer’s liability, wrongful acts in manufacture, missing information or instructions in the products, quality production, safety of material and real defects. Santowines liability in the case of a defective product is limited to the obligation to replace it, provided that the conditions of the law regarding product return are met along with the return policy provisions of Santowines.

3.7 The Website will not be liable for lack in product availability for reasons beyond its own operation (indicatively and not exclusively: force majeure reasons, inability and/or suppliers’ strike, illegal third-party behavior and in general reasons that cannot be attributed to Santowines liability).

3.8 The Website will not be liable for any temporary or permanent inability of service provision and for delays in the receipt and execution of orders and delivery of ordered products, due to reasons that cannot be attributed to its own liability, as indicatively and not exclusively, force majeure, extreme weather conditions, natural disasters, emergency situations, strikes, misfunctioning of the cooperating courier companies, accidental deterioration or destruction of the products, after being given for shipment and before their delivery to the user, illegal interventions of the counterparty or third party, misfunction of the provider of Online Payment Process (Bank) or the Host Provider or the provider of Internet services (ISP) or the Access Provider or the terminal equipment of the user, mistaken provision of data on behalf of the user and, in general, for any incident that prevents the smooth fulfillment of its contractual obligations. Santowines liability is limited into its contractual obligations toward the consumer and will make all reasonable effort to meet these obligations within a reasonable timeframe. 

3.9 The Website will not be liable for the poor condition of the delivered goods, provided that this condition is not attributed to faulty storage thereof by Santowines and all precautionary measures to be taken have been taken.  

3.10 The provided information and tips for matters related to health, nutrition, beauty and aesthetics, are provided for information purposes only and by no means replace or substitute medical advices, opinions, diagnosis and medical prescriptions by doctors and diagnostic centers, that the user of the Website has to follow for the cure of any health problem and issues of concern. The provided tips, recommendations and information from the Website, in response to users’ queries, are provided subject to the accuracy, completeness and truth of the provided information by the user, for the issue in question, the specific elements of which the Website is neither in position nor obligation to verify. In case of provision by the user false, inaccurate and/or incomplete information, Santowines is released from liability for the validity of the provided advice and from the liability for user’s damage, due to inappropriate information and/or advice for their needs.

3.11 Santowines will not be liable for any user damage, obligation legal or contractual towards them as well as for any direct or adjunctive claim of the user or third party, provided that the user violated the Terms of Use and function of the present Website and proceeds to false, inaccurate and inadequate provision of requested or not information and data, develops illegal behavior, while browsing to the website, violates the legal or by custom set users behavioral standards, poorly fulfills their legal and/or contractual obligations by actions or omissions. The user explicitly accepts and acknowledges the exemption of Santowines liability as per above, and accepts that he/she bears full responsibility for their actions and subsequent obligations to compensate the damaged parties.

3.12 The present e-shop provides through this website the content (e.g. information, names, photographs, illustrations etc.) the products and “as such” without any warrant expressed or implied by any means whatsoever.

3.13 Santowines is not in the position, neither has the obligation to examine the validity, truth, completeness and accuracy of the provided by the users’ information, personal and other data in the e-shops website. Santowines does not proceed to any correction or intervention in the data and the information provided by the user to it, without the prior consent of the user. Moreover, Santowines does not guarantee that the content of the Webpage and the quality of the provided services through it, will satisfy the needs, demands and expectations of the users/visitors. Any direct, subsequent, adjuctive, indirect or consequential damages that may derive from the access to the present website or its use, do not constitute liability for the Website, its executives, employees or partners or Santowines.

3.14 Santowines will by no means be liable for any legal claims (of civil or penal nature), neither for any damage (actual, specific or consequential, which indicatively and not exclusively, in a divisive or cumulative manner results to loss of profits, loss of data, loss of earning, monetary compensation etc.), which damage arises for the users/visitors of the present website or third parties, by a cause related to the function or not of the website and/or inability for the provision of services and/or information provided via the site and/or by any unauthorized interventions of third parties to products and/or services and/or information available through it.


  1. Shipping and return Policy

4.1 The shipping of products sold by the Website will be effectuated the earliest possible and maximum within 30 days from the placement of their order for destinations within E.U. and United Kingdom and within 45 days for destinations in the U.S.A.

As regards the return or replacement of the sold products:

The products supported and promoted by Santowines via its website santowines.gr have been carefully selected by experts based on the quality of the producer or supplier. Santowines stores all products in air-conditioned premises, which strictly adhere to the storage and maintenance specifications for every product.

Despite our continuous efforts so that the products sent to our clients are in excellent condition, there might be minimal cases, in which a product may be damaged without- most of the times- our own liability.

We accept returns of products which are damaged, with no limitation, provided that the problem is found by you and you notify us accordingly maximum seven days following the delivery of the product. We kindly invite our clients to notify us via the page “Contact us”, by selecting as contact subject “About an order” and describing the exact problem. A competent officer might contact initially with the client and the client will be informed for the acceptance of return via e-mail.

While indicating the problem, please also note whether you wish to be reimbursed or have the damaged product replaced. The client has to return the damaged product in order to notify our supplier accordingly. The return is for free for the client, while the reimbursement or the replacement of the product is done once Santowines has received the damaged product.

In case the products are not received by the buyer or are returned by the Transport Agency or the Courier Company back to Santowines, the re-shipping is the buyer’s liability, who bears again the shipment cost. Whatever is considered by the Transport Agency or the Courier Company as non- deliverable and is returned, is considered to have been abandoned and releases Santowines from the obligation to return the sum paid for its purchase.

4.2 What happens in case of a product order by mistake: options and return terms

We accept the cancellation of an order cost-free for the client, subject to the condition that it has been cancelled before its shipping. In case of cancellation once the order has been sent but before its delivery, the client will bear only the respective shipping cost. This cost applies and in the case of cancellation of an order, which for any reason, is sent to the client with no shipping cost.

We accept the cancellation of an order which contains products or personalized packaging for the client or the recipient (e.g. the name of the client or the recipient has been engraved or printed) as long as the order is cancelled with 24 hours from its placement and before the personalized details are engraved or printed in the ordered products.

4.3 Terms and conditions for reimbursement because of cancellation of an order or product return

Reimbursement to the client for any reason whatsoever is done by debiting the clients account from which the funds have been withdrawn or by debiting the card through which the initial collection has been made.

In case the initial collection was made by payment on delivery, the reimbursement is made in the account indicated by the client by e-mail to Santowines. Santowines will make all reasonable efforts so that the debit of the client account with the reimbursement amount is done as soon as possible and in any case within 15 working days.

In any case it is recommended that the users/future clients contact Santowines by phone or e-mail in the event that they have the slightest doubt as to the properness of the products for themselves. 

4.4 Delivery – Product shipping – Shipping Cost – Which countries/regions are covered by Santowines

Santowines ships your order wherever you are in the following countries: 

Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Esthonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxemburg, Monaco, Holland, Norway, Poland, Portugal, Romania,  San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

If you are interested in shipping in another country or in bigger quantities please contact us in order to give you an offer for the shipping cost. For countries outside the European Union we do not charge VAT, however please note that upon the receipt of your order you may incur additional taxes/costs.

For products that are immediately available, we deliver anywhere in Greece usually within 2-3 working days. For island destinations as well as for difficult-to-access areas the delivery time might be longer.

For shipping in European destinations, the estimated delivery time is 5-7 working days.

4.5 Shipping Options and Shipping Charges

All Santowines’ products are delivered to you by 4 possible ways:

  1. By Courier
  2. By Santowines own means (especially within Santorini)
  3. By Transport Agency (for delivery of large volume or weight, outside Santorini)
  4. By receipt from Santowines’ seat 

For the first three methods there is a cost depending on the delivery location, the charges policy of every courier company, the distance from the warehouse or the seat of Santowines’ courier company.

We ALWAYS strive to choose the most economic way for your shipping. For this reason, we use more than one courier companies, given that their charges vary. E.g. a certain courier company charges lower for deliveries within Athens, another courier might charge lower for deliveries in the province. Therefore, we cannot determine the exact cost of the shipping beforehand, but only during the order process.

It is pointed out that if your order is large in volume and weight in order not to incur excessive shipping costs or to be charged by the most economic way, you will have to call us at +30 2286028058 to choose an alternative shipping method that minimizes shipping cost.

In cases of orders of large volume or weight, some shipping methods that are unadvisable for small orders, become advisable. For instance, for orders large in volume and/or weight it might be worth shipping by transport agency. The cost in this case is agreed beforehand on the phone, while payment on delivery is not accepted. The order’s amount should be deposited in one of Santowines’ bank accounts.

4.6 Specifically: Consumer Rights & Right of Withdrawal

Santowines has the obligation to inform the user/visitor before proceeding to the completion of the purchase for:

  1. the main characteristics of the product
  2. the total price of the products/goods, including V.A.T. or other fees
  3. other additional charges (shipping charges, delivery, courier).

At this point it is explicitly indicated that for reasons exclusively related to the production of the provided goods, the products’ pictures should be considered indicative, as there may be small deviations as far as the color, the seams and other minor details of the shipped products are concerned. However, these small differences do not affect at all neither are related to the quality of the sold and shipped products to their respective customer.

Once the purchase is completed and the user/visitor pays the agreed amount, the company must deliver the agreed product within reasonable time, i.e. within maximum 30 days from its order date. In case of unjustified delay, the user/visitor may terminate the contract, obliging so the company to return the money it received.

Returns, changes or product replacements are accepted only pursuant to the above under para. 4 (Shipping and return Policy), unless there has been made a mistake by Santowines.

For the avoidance of any inconvenience of the user/visitor, the condition of the sold products including the intactness of their packaging, should be carefully checked at the time of delivery of the order, so as to detect any obvious defects (e.g. broken merchandise, wrong item etc.).

The user/ visitor that wishes to return a product, may contact Santowines by e-email at: info (at) santowines (dot) gr.

In case of product returns because of Santowines error, the money will be reimbursed within fourteen (14) calendar days, from the date Santowines receives the returned products.


  1. Behaviour and user obligations

5.1 The User accepts and acknowledges all intellectual property rights that belong or may belong to Santowines (save specific rights of third parties) in connection with the form and content of the Website, which are protected by the respective provisions of Greek, European and International law. Indicatively, such rights relate to trademarks, insignia, pictures, texts, announcements, registered or not. The user/visitor is obliged to adhere to all relevant Greek, European and International Laws and Regulations, including indicatively and not exclusively, the laws pertaining to the protection of intellectual property, the protection of personal data, the protection of competition, etc. Moreover, the user/visitor has to make use of the present website and its services in a manner consistent with morality and the present Terms. Therefore, the entirety of  www.santowines.gr content (indicatively and not restrictively: texts, graphics, pictures, digital phonographs, programs, news, information, data, illustrations, trademarks, distinctive features, names, logos, product names, company names etc.) constitute intellectual property that belongs exclusively at Santowines or the suppliers of its content and is governed by the each time existing national, European and international provisions regarding Intellectual Property and unfair competition. In any case, the appearance and display of the above on this website should in no way be perceived as transfer or concession of explicit or implicit authorization or right of use.

5.2 The User undertakes not to violate such rights in any way, as it is expressly prohibited the use, copy, save, reproduction, republication, transmission, publication, downloading, translation and modification of part or all of the Website’s content and the services offered by it, for commercial or other purposes, in parts or in whole, without the previous written explicit consent of Santowines. Santowines reserves its rights against all for every legal and/or contractual right, beyond the explicitly mentioned in the present paragraph.

5.3. The User is bound to make lawful and proper use of the Website, in compliance with the Greek and European legislation.

5.4 The User acknowledges that he/she understands the international nature of the Internet, that is bound to adhere to the netiquette, and that the use of practices and methods which oppose to this code of conduct are strictly forbidden. In cases where the User has the option to upload or send to Santowines any information, audiovisual material, text, link to another website or in general readable/executable files by a computer or other electronic devise, the User who proceeds to the uploading is exclusively responsible thereof. It is pointed out that for every uploading it should necessary exist publication/uploading right of the content either pursuant to the existing legislation or pursuant any legal contractual relationship of the user. In any case, the content of the below mentioned elements is forbidden:

5.4.1 To be illegal, abusive, vulgar, pornographic, menacing, slanderous, annoying, harmful to minors, or to express discriminations based on nation, race or other.

5.4.2 To violate intellectual or other property right of third parties, including trademarks, secrets and patents.  

5.4.3 To contain any virus, malware software or code, pop-up advertising and spam, which can cause temporary or permanent harm/malfunction to any hardware or software of a computer or smart device or non-electronic device or delays, or interference and interruptions to the server’s operation or any telecommunication network.

5.4.4 To contain false declaration as to the identity of the User or imitation of any person (physical or legal).  

5.4.5 To contain false, inaccurate, or intentionally inadequate details as to the identity, capacity, personal details and the purpose of the visit of the specific User.  

5.5 The User is obliged not to use the Website for the conduct of acts, which may result to the filing of criminal prosecution or the initiation of any civil or administrative procedure against Santowines for acts that are indicatively referred into the Criminal Code, to special criminal laws, the legislation for the protection of personal data, the telecommunications legislation, the European Convention of Human rights, as well as the legislation of the European Union, the Hellenic Telecommunications Commission, the Data protection Authority and any other Public or Administrative Authority and Agency as well as for acts that could violate any legal right or interest of Santowines or third party.

5.6 In case of illegal use or against the Website’s present terms of use, the User is obliged to compensate Santowines for any damage because of said use and to proceed to immediate lift of said insult. Santowines reserves its rights for the exercise of any other legal right. The user is obliged not to use the present internet site, the website’s mail, the forms to place orders and register users, the chat rooms or any other way of expressing one’s view through the present website or the Website’s accounts for the uploading of content which is illegal, harmful, threatening, annoying, slanderous, disrespectful, vulgar, obscene, blasphemous, libelographic, or violates third parties privacy, or demonstrates hatred or expresses discrimination based on race, nation or other, which may cause harm to minors in any way, which is not entitled to broadcast pursuant the legislation or contractual or managerial relations (such as inside information, proprietary and confidential information which has been obtained or revealed as part of an employment relationship or covered by confidentiality agreement), or violates intellectual or industrial property rights or other proprietary rights of third parties.

Every user/visitor of the Website is, furthermore, obliged not to proceed to acts or omissions, why may harm or disrupt the site’s function and the third parties’ access to it, or may risk the provision of the services provided by it. The use of the Website in an illegal way or against the present Terms, generates an obligation to pay compensation to the Website and Santowines, for any actual and consequential damage incurred by the abovementioned behavior. Moreover, the user/visitor is obliged not to provide false information for their identity, not to proceed to forgery of another person, not to send spam or group emails, or multiple copies of messages as well as not to collect information for other users/visitors of the Website without their consent, including financial data and email addresses.

5.7 Non-compliance of a user/visitor of the present website with the applicable law and/or these Terms, gives the right to the Website to take all necessary measures and proceed to any necessary act for the handling of such a behavior. Hence, in relevant cases, the Website has the right, indicatively, to deny access in services provided through it or to delete, process or move messages, respecting the principle of proportionality.  

5.8 In case that any third-party proceeds to legal action against Santowines or the Website’s administrators for violation of any legal right thereof, which falls with the scope of responsibility of the User, as provided by the Terms of Use, Santowines reserves the right to recourse against said user. Along with the whatsoever claims of the third party, Santowines reserves the right to claim compensation from the user for breach of the Terms of Use and for whichever legal consequences derive from it.

5.9 The statements and disclosures of the visitors and users addressed to Santowines, apart from the usual communication for the execution of the contracts with our e-shop, must be sent by registered letter to Santowines seat. The respective statements of Santowines to the User will be effectuated in any convenient way. Any expenses or compensation which may be called upon to Santowines to pay due to violation by the user/visitor of the Website of their obligation deriving from the present Terms, are to be borne by the user/visitor in question, who is liable to pay to the website immediately and without the latter having to appeal to Court. 


  1. RegistrationNewsletter
    • User registration is not required for web browsing.

6.2 If the User wishes so, he/she may subscribe to Santowines newsletter, by providing their email address. By providing such address to Santowines, the User accepts Santowines’ contact for promotional and advertising purposes. Santowines undertakes not to forward this address to third parties.

6.3 The User has the right to unsubscribe from Santowines newsletter at any time, by notifying their respective wish to Santowines. Following such notification, the user’s email address is deleted from each Santowines’ file within 5 working days.


  1. Protection of Personal Data

Please read carefully: Privacy Policy and Cookies Policy.

7.1 Legal Framework

7.1.1 Processing of personal data is considered any action related to the collection, registration, filing, maintenance or storage, modification, export, use, transmission, dissemination or any other form of disposal, correlation or combination, interconnection, data binding, deletion or destruction of personal data (hereinafter “Process”).

7.1.2 For the process of User personal data, Santowines acts as the Controller and the process is done based on Greek legislation. Santowines declares that it fully complies with the provisions of the applicable Greek law (European Regulation 679/2016 and current Greek legislation).

7.2 Data provided directly by the User

7.2.1 Santowines processes the information provided by the User through the Website, or by subscribing to Santowines newsletter or by filling in the contact form or by submitting their curriculum vitae. These details are indicatively: the User name and surname, their email address, their telephone number, their age, sex, Tax Identification Number, Competent Tax Authority as well as any other personal data derived from their curriculum vitae.

7.2.2 If the User disagrees with the use of their data for the promotion and advertising of Santowines services, he/she can state it when asked while filling in the abovementioned contact forms.

7.3 The information provided by the users/visitors of www.santowines.gr- through this site, are considered as non-confidential information and do not constitute asset of the user/visitor. The Website may collect limited and necessary information, for its general commercial activities, pursuant to article 6 para. 1 point vi. of the General Regulation for Personal Data 679/2016.

It is noted that due to the Website specificity, the collection and process of personal data is required in order to make possible the products’ shipping in the address of each specific user/client. This information is not disclosed to third parties nor are used for other purposes.

7.4 Santowines has the right to maintain and process personal data that the users/visitors voluntarily post on the Website, always in accordance with the existing provisions on the protection of the individual from personal data processing and under the use of security procedures. The users/visitors of the website acknowledge and accept the filling and processing of their personal data for the purposes they submit them to Santowines. In any case, every subject of the above personal data reserves against Santowines all legal rights provided for the protection of personal data. Therefore, the client, by addressing themselves in writing to the Website has the right to receive full information for the personal data kept by it, right of objection and correction, portability right as well as right to revoke their consent in relation to the processing of personal data pertaining to them, at any time pursuant to the applicable legislation.

7.5  Santowines declares and the clients/users accept that the personal data collected by the Website and pertain to the clients/users will be used to manage their request, i.e. for the support, promotion and execution of their transaction, for the provision of better service in the future, for informative purposes in relation to similar products with the ones already bought, as well as for informing them of future offers and advertising. Recipient of these data is exclusively the Website in the context of the transaction, and every physical or legal person in which, the Website has the obligation or right to announce these data, according to the applicable legislation, based on the client consent or a court decision.

7.6 The Website declares that, during the period of keeping these personal data, it will make legal use thereof, taking all reasonable security measures and confidentiality, by deleting these items from its file, according to the applicable law. The Website takes all reasonable measures as to the security of users/client communications privacy and the transmitted information and data according to the applicable law. However, the Website does not guarantee the security of the data that are transmitted through networks, to the extent that their protection is not achieved by taking appropriate security measures, imposed by law and the relevant direct, indirect actual, consequential, material or non-material damage that the user may incur by their internet access.

7.7 The users/visitors are liable for posting third parties’ personal data on the Website without respective authorization/consent, as well as for the submission of false, untrue or inaccurate details and data.

7.8 In case that the access to individual webpages or services of the Website presupposes the use of  username and password and/or additional details (e.g. Email, Name, Surname, Landline, Mobile Number, Age, Address etc.) the user/visitor declares and accepts that he/she is exclusively responsible for their use or any leakage thereof by themselves or third party. The user/visitor also declares and accepts that the abovementioned details are true, accurate and valid and that he/she is exclusively responsible for every intended action by using them as well as that he/she takes responsibility to directly inform Santowines for any unauthorized use, any violation or leakage thereof.

7.9 For any differences that will arise between clients or between clients and third parties and are attributed to messages, data, elements or information circulated through the website, the latter declares that any lifting of client’s communications privacy is permitted only and to the extent that the website is required to fulfill an obligation, pursuant to the existing legislation. It is expressly agreed that the above terms are subject to Greek Law, and the decisions of the State’s Institutions, pertaining to electronics communications transactions.

7.10 According to Directive 2013/11/EU, which has been incorporated in Greece by the Ministerial Decision 70330/2015, it is now provided the possibility of electronic Alternative Dispute Resolution for consumer disputes for the whole European Union.

If the client has the consumer capacity (i.e. it is a physical person which acts other than his/her professional capacity) and faces an issue with a purchase made in our Website, he/she can initiate the Alternative Dispute Resolution process through the single European platform for the electronic dispute resolution (EDR platform) available in the following address:


7.11 Santowines will not be liable for any damage or harm that may incur by the arbitrary or illegal use of the abovementioned data and reserves the right to claim compensation from the user, in case it incurs any kind of damage, due to the arbitrary or illegal use thereof, as well as to refuse the assignment of a password or to cancel issued password or to terminate the provision of its services to the user in case of violation of the present terms of use.

If the user/visitor voluntarily notifies personal or sensitive data through the present website directly to third parties it is up to him/her to conduct an investigation as to the terms of data protection by those third parties. The user/visitor accepts that the Website is by no means liable for such disclosures and for the subsequent use of these data by third parties. Accordingly, Santowines is by no means liable for any disclosure of personal or sensitive data of third parties by users/visitors of the present Website through it, without the previous consent of the interested party.

The users/ visitors must be aware that the sending of confidential information by email does not constitute the most secure means of communication as it always involves the risk of having this information read by third parties.  

7.12 Data obtained through the use of cookies

7.12.1 COOKIES

Please see specifically: Cookies Policy and Data Protection Policy

The Website uses small files called cookies to help us customize your experience. Cookies are small text files which contain information, are send by the Website’s software and are stored in the computer’s hardware or in the storage space of the portable device of each User. Cookies are being sent when you visit the Website. These elements may include the server type that each User uses, the computer type, the software used, the internet service providers and other relevant information. 

7.12.2 Cookies do not harm the computer or your portable device, or the files saved in such devices and do not take notice of any document or file from the User’s computer. The identity of the User cannot be disclosed with the cookies, but these may be used for the recognition of their computer.

7.12.3 Cookies are formally classified in cookies of period of operation (functionality cookies) and permanent cookies. Functionality cookies do not remain in the User’s computer after logging out from the Website or the browser. The permanent cookies remain in the User’s computer so as to allow its recognition by the Website and to facilitate its browsing in it. The permanent cookies can be deleted by the user him/herself.

7.12.4 The use of cookies is technically necessary for the completed integrated connection of the user to the Website. For this reason, before the user’s browsing, he/she is invited to accept the storage of cookies in their computer, pursuant to article 5 para. 3 of Directive 2002/58/EU, as adopted by Greek law.

7.12.5 Santowines can utilize cookies for various purposes, indicatively:

(a) For the purpose of conducting surveys for statistical reasons and/or for the improvement of Website content and services and/or to evaluate the effectiveness and for the instant recording of public opinion trends.

(b) For marketing purposes so as to measure the effectiveness of ads on our Website, how the visitors use it, as well as to display ads related to the Website in other Websites, based on the user’s previous visits to it.

(c) Ability to display and operate banners.

(d) Social Networking cookies.

7.12.6 Santowines may use webbeacons (they are also called transparent files GIF, pixels or action tags, webbugs). These technologies are codes that offer a small graphic image to a website or an email. Web beacons may recognize certain types of information on your computer, as cookies, the date and view time of a page, as well as the description of a page where there is a webbeacon. In general, whichever file was part of a website can function as a webbeacon. Webbeacons are used for experience evaluation purposes, user’s preferences and statistical recording. Third parties may also use webbeacons in the Website in order to receive audit information, research and reporting or to understand the User’s interests and to accordingly customize their ads.

7.12.7 Some Website partners may use Flash type cookies, also known as Locally Shared Objects (LSOs). Flash type cookies are used to identify the interests of the User through the articles they consult and in general to follow the users’ behavior. LSOs maintain data collections as cookies, stored in the directory of a user’s computer and are installed through the video player program Adobe Flash Player.

7.13 Santowines Client Data

7.13.1 Santowines processes the personal data of its clients for the purposes deriving by the contract between them.

7.13.2 The User provides their consent, explicitly agrees and accepts unreservedly any processing action that Santowines will perform in the context of its service provision to the User, indicatively in order to represent the user and mediate to the relevant procedures with the public and tax authorities for the safeguarding and the servicing of the financial, accounting, tax and other related needs of the User.

7.13.3 User’s personal data are stored for the whole duration of the contract with Santowines and for three (3) years after its termination, unless it is provided a longer period of time, pursuant to existing tax legislation. You may request the deletion of your personal data in a shorter period of time, which we will observe if possible.

7.14 User Consent

7.14.1 The User of the Website must read carefully the Terms of Use and in case of disagreement must avoid the Website use and inform the Law Firm Tsilonis- Vogiatzoglou, with the pan-european patented distinctive title Newlaw, 10 Tsimiski, 546 24 Thessaloniki, tel. 2310 551 501, fax: 2310 261 503, e-mail: dataprotect (at) newlaw (dot) gr, which is the Data Protection Officer for Santowines (herein “ Data Protection Officer”).

7.14.2 The User, by accepting the Terms of Use and voluntarily providing the requested personal data, he/she provides their consent, explicitly agrees and accepts the prοcessing of these personal data, which is done according to the provisions of the Terms of Use.

7.14.3 The User has the right to withdraw their consent for the processing of their data at any time. However, this withdrawal will not affect the legality of the processing of the data, based on their consent for the period up to the withdrawal, nor the further processing of the same data, which is done on another legal basis, such as the execution of a contract or the need for Santowines to comply with a legal obligation.

7.15 Processing Purpose

7.15.1 Every personal data processing which is done by Santowines takes place for legitimate and lawful purposes associated with the provision of Services selected by the User.

7.15.2 The User explicitly declares and accepts that the personal data which he/she uploads and notifies to Santowines, and which are collected and processed by it, are relevant, appropriate and not more than those needed for the abovementioned processing purposes.

7.15.3 The User personal data are exclusively used either for the service of their own financial and tax needs or for internal use by Santowines, or for the account of the Independent Authority of Public Revenues, if such a request is asked of us by the Authorities and we are obliged to do so. The data are also used for the promotion of Santowines’ services. For instance, the Users email addresses are used for the sending of newsletters regarding Santowines services, but also for the contact with its customers via social networks.

7.15.4 Santowines undertakes not to use the data for other purposes in addition to those mentioned herein without the beforehand notification of the user and where needed, their consent.

7.16. Right to information, access right and right to raise objections

7.16.1 The User reserves the rights provided in the provisions of articles 15-22 of the European Regulation 2016/679.

7.16.2 More specifically, the user reserves the right to be informed in connection with the processing, to have access to the personal data related to him/her and which constitute or have constituted processed object as well as to raise objections in relation to the processing of his/her data, pursuant the provisions of articles 15-22 of the European Regulation 2016/679 and the applicable Greek legislation. In relation to the raise of objections, the user may in particular request the correction, the temporary non-use, the detainment, the transfer or not or even the deletion of their personal data.

7.16.3 In order for the User to be able to exercise their rights, as provided in the abovementioned provisions, their contact with Santowines is necessary as well as the written notification of the Data Protection Officer in relation to the user’s claims.


  1. Hyperlinks

8.1 With the help of suitable links within the Website, you are provided the opportunity to access third parties Websites. The placement of these links has been done with the sole purpose to facilitate the user while browsing to the Internet. It by no means constitutes an indication of acceptance or approval of the content of the websites displayed via the hyperlink. Each link leads to a different website, the browsing to which is subject to the terms of use of this. Santowines will not be liable in any case whatsoever for the content/services of other websites, whose hyperlink or ads are uploaded in the Website, does not guarantee their availability and is not liable for any damage caused by their use, as the user/visitor obtains access solely at his/her own risk. Finally, Santowines bears no responsibility at all for the content and the personal data process policy of the website displayed via hyperlink and invites the User to check each time carefully the Terms of Use, the Data Protection Policy and the Cookies Policy of the websites that they visit via the provided hyperlinks.


  1. Modification of Terms of Use

9.1 Santowines may at any time modify in writing the present text without justification. It is therefore recommended that the User checks periodically the content of these terms and accepts the modified Terms of Use, as long as the user continues the usage of the Website and its services. Otherwise, he/she must avoid the use of these services and notify Santowines accordingly. In case there is partial or total invalidity or inability to apply individual terms, the validity of all other terms remains unaffected.


  1. Applicable Law and jurisdiction

10.1 The present Terms of Use as well as any other dispute or claim that arises from or in connection with these terms and every, in general, dispute that arises from the use of the present website or refers to the present Terms, applicable law, according to the place of permanent installation, operation and financial activity of the store and its country of origin, are governed by and interpreted pursuant to Greek law. If a provision is declared invalid or revocable by the competent Greek court, ceases to be valid, without affecting the validity of the rest of the Terms. Omission by santowines to exercise a specific right or term deriving from the present does not constitute a waiver thereof. It is explicitly agreed and mutually accepted that the Courts of Thessaloniki will be exclusively competent for any dispute or claim arising between Santowines and the user and deriving from the present.

10.2 It is worth noting, however, that Santowines has as constant pursuit to resolve amicably and out of court any dispute that may arise from the use and/or interpretation and application of the present terms. For this reason, in case that as user/member you have identified in the website a problematic point or information from a legal and/or ethical aspect, please inform the site administrator immediately at: info (at) santowines (dot) gr.


  1. Contact Us

11.1  For any clarification and provision of information in relation to the use of the Website www.santowines.gr the user/visitor can be addressed to the Cooperative Union under the name “Cooperative Union of Thiraic products” and distinctive title SANTOWINES (herein Santowines) which is seated in Pyrgo kalistis, Santorini, PC 847 00, e-mail: info(at) santowines.gr - tel.: +30 22860 22596, tax Identification number: 096007229 – tax Office: Thira, and to the Santowines Personal Data Officer, Law Firm Tsilonis- Vogiatzoglou (Newlaw), 10 Tsimiski Str., 546 24 Thessaloniki, tel. 2310 551 501, fax: 2310 261 503, e-mail: dataprotect(at)newlaw(dot)gr.

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