1. Introduction

1.1 The website www.santowines.gr (hereinafter "Website") belongs to the Union of Cooperatives under the title "THE UNION OF SANTORINI COOPERATIVES", owner of the SANTOWINES trademark (hereinafter SANTOWINES) based at Pyrgos Kallistis Santorinis, 84701, e-mail: info (at) santowines.gr - tel.: +30 22860 22596, VAT No: 096007229 - IRS: Thera and is engaged in the wine trade.

1.2 Please read carefully the following Terms and Conditions regarding the use of the Website (Terms of Use), the Privacy Policy, as well as the Cookies’ Policy before proceeding with any action, interaction, access and use of this website. The access to, browsing and use of the Website and the services provided means the unconditional acceptance by the visitors / users, registered or not, of the website, of its terms of use and operation (hereinafter "Terms"), which govern the use of this online store and the pages it contains, which bind all its visitors/users. In case of the User’s disagreement with any of the terms, he/she must stop immediately and avoid browsing the Website. The use of the Website’s content is therefore subject to the unconditional acceptance of the: a) Terms of Use b) Privacy Policy and c) Cookies Policy.

 

2. Scope - General Terms - Access and Use of the Website, Order and Payment

2.1 These terms govern the use of the Website and its services by the visitor / user (hereinafter the User), as well as the processing of any personal data of its visitors. The User is invited to read carefully and accept these terms. In case of the User’s disagreement with any of the terms, he/she should stop immediately, avoid browsing the Website and notify its administrator if required. All visitors must be over 18 years old, or as required by law, to legally order the products and services provided.

2.2 The terms existing to the “Terms” section also apply to any other terms contained in the Website (indicatively and not restrictively): ordering methods, payment methods, shipping, return policy, right of cancellation, which users/visitors unreservedly accept. The unconditional acceptance of the Terms of Use is irresistibly presumed and binds the consumer pursuant to Section 2 (3) of the Law 2251/1994 (Law of Consumer Protection).

2.3 SANTOWINES reserves the right to freely, unilaterally and without notice, revise, modify or repeal the Terms of Use, the Privacy Policy, and the Cookies Policy. Posting on the Website itself is sufficient for any new Term to enter into force, or to modify or remove an existing Term. SANTOWINES reserves the right to modify, suspend, cease the operation of the Website and / or the services provided, at any time and without notice, subject to the rights of users and third parties by law or by contract with SANTOWINES.

2.4 All Terms are essential. The violation, in any way, of the Terms by the visitor / user entails the sanctions of the current legislation and the obligation of the user to compensate any damage of SANTOWINES or a third party, by the illegal and non-compliant behavior of the user. SANTOWINES, in case of violation of the Terms, may prohibit the user from accessing the Website and the services it offers, delete the user’s account and the information communicated by the user, without any notice, and exercise all rights provided by law.

2.5 The non-exercise of the rights of SANTOWINES deriving from these Terms, does not imply its waiver of these rights in any way, nor does it imply the tacit abolition of any Term. SANTOWINES is also not responsible for violation of the Terms due to reasons of force majeure, including indicatively war, pandemic, physical catastrophes and all other uncontrollable events and situations.

2.6 The users / visitors are obliged to respect and comply with the Greek, European and international laws and regulations, which apply to the use of the Website; the users / visitors should the exercise their rights within the limits of good faith and fair-trade practices, should not hinder its use by third parties in any way and not perform acts or omissions, which may cause damage or malfunction to the Website, affect or endanger the provision of services by the Website.

2.7 SANTOWINES declares that it is not responsible for any damage of any counterparty or third party caused by illegal behaviour of the counterparty or third party, as long as it fulfills its own obligations. The services of the Website are addressed exclusively to adults. It is forbidden for minors to use or visit it, as well as to conclude transactions. The Website bears absolutely no responsibility for any visit and use by minors who have no legal capacity to conclude transactions, as it cannot verify the identity of incoming users / visitors.

2.8 The Website strives to maintain and ensure the availability of the website and its content. Regardless of these efforts, the availability of this website depends on various factors, such as, for example, the technical equipment of the users, the number of users trying to connect to this website or the internet at the same time, etc. The Website is also entitled to maintain properly the website, even if this results in the inevitable temporary shutdown of its operation.

2.9 SANTOWINES reserves the right, at any time and without notice, to change the nature and content of the Website, as well as to suspend or cease, temporarily or permanently its operation. Its operation may also be ceased or suspended or impeded for reasons beyond its control or will. The Website makes every effort to ensure the accuracy, completeness, validity and clarity of the information and its general content but does not guarantee or is responsible towards users / visitors for the security and content of the website; moreover, it cannot guarantee or is responsible towards users / visitors that data (photos, texts etc.) or other elements included in its content, do not infringe the rights of third parties.

2.10 User and Customer Views

The SANTOWINES website may provide its users and customers with the opportunity to publish their views on a product displayed on the website, as well as to comment on Sections and opinions published on this website. This content, if available, is and remains the sole responsibility of the user from whom it originates, and the user remains solely responsible for it.

The user understands and accepts that this information is published after a prior check of SANTOWINES, which explicitly reserves the right not to approve their publication, as well as the right to remove afterwards at any time any content published by the user.

The user accepts that by using the pages and services of SANTOWINES he/she may be exposed to content with which he/she does not agree. He/she also understands and accepts that SANTOWINES cannot be considered as embracing or that it is responsible for the content published by the user. The judgments and opinions of users and customers are completely personal, and the pre-check as well as their publication by SANTOWINES does not mean that it agrees or accepts their judgments or opinions or that it agrees with their correctness.

2.11 Personal User Account (Profile)

It is not necessary to open an account to buy products from SANTOWINES. However, opening an account does not require more registrations or more effort, while at the same time it offers you significant advantages, including:

1. There is no need to re-enter your details in a future order.
2. There is the possibility of entering multiple shipping addresses which greatly facilitates the possibility of sending gift orders.
3. It is possible to track your previous orders.
4. There is the possibility of immediate re-order.
5. It is possible to accept offers, as long as you choose to receive offers messages.
6. Finally, in each of your visits to the website of SANTOWINES you will be able to "log in" to your account and have a completely personalized experience while navigating the webpages of our website.

2.12 Account Registration and Procedure

The process is simple:

Select the link “e-Shop” -> My Account -> Register / Login from the main menu of the home page. You will be taken to a new page, where you will fill in your contact details, as well as a code of your choice. You will also be asked to confirm that you wish to receive the monthly Newsletter of SANTOWINES, as well as special offers to the customers of SANTOWINES. Then you will press the "Save" button and you will automatically be sent a confirmation email, with your registration details. 

2.13 Use of Password and What Happens If It Is Lost

To "log in" to your Account you will need to enter your email address and your Password. If you have forgotten your password, you must follow the procedure below:

Select the link “e-Shop” -> My Account -> Register / Login from the main menu of the home page. On the data entry page that appears, select the "Forgot your Password?" link. On the page which will be opened, you will be asked to fill in your email. Then press the "Submit" button. Your new password will be sent to the email address you provided, with which you will now have access to your account details. After logging in to your account, it is strongly recommended that you change the password we sent you to a new one of your choice.

2.14 Methods of Ordering and Purchasing Products

You can order retail products from SANTOWINES is via the website of SANTOWINES, www.santowines.gr, 24 hours a day, all days of the year.

We accept orders you submit through:

1. Fax at number +30 2286028099, all working hours and days of the year.
2. E-mail to the address info (at) santowines.gr, 24 hours a day, all year.
3. Phone call us to number +30 2286022233 with a simple urban charge from all over Greece, on working days from 9 am to 6 pm.

You can also visit our headquarters at Pyrgos Kallistis Santorini (Greece) and place your order live. However, you should previously call to make sure that the products you want are in the warehouse of our headquarters, if you want to receive them immediately after the completion of your order.

When ordering by fax or e-mail do not forget to include the phone number where we can contact you directly, because even if the information you sent us electronically is complete, we may have to confirm your order by phone.

At this point, however, we would like to reiterate that ordering through the website of SANTOWINES is the best method for retail orders, because it ensures the completeness of the order details, minimizes any human factor problems that may arise (errors, oral misunderstandings, misinterpretations of orders etc).

We recommend you to use the telephone order only in the case of orders of products of large quantities, volume and / or weight and value, when consultation on how to send, receive, etc. is usually necessary.

2.15 Procedure of the Electronic Order of Products  via the Website www.santowines.gr

1. Find the products you are interested in through the search engines or the various themed pages. Click on the "Add to cart" link below the product you are interested in and it will be added to your online "shopping cart". You will be automatically redirected to the content of your Shopping Cart contents page. If you want to continue your shopping, click on the "Continue Shopping" link. The products you have selected will remain in your Shopping Cart, and you can continue shopping by selecting and adding other products at your Cart.
2. When you have finished your selections from the contents page of your Shopping Cart click on the "Submit Order" link below the list of products you have in your cart and you will go via a secure SSL certified connection to a webpage, where you will be asked to specify a payment and shipping method.

For all phases of the order there is help on the pages of the different phases of the order. But if you have the slightest question about the correct completion of your order, help is just a phone call away! The partners of SANTOWINES are available at any time to help you complete your order.

Once your order has been placed, you will receive an automated email informing you of the items you ordered, their prices and the total cost of your order, and confirming the information you entered during the order, ie the shipping address and billing information (invoice or receipt, billing details, etc.). Once your order is forwarded for delivery, you will receive an email informing you about it.

Finally, if your order is for a gift, you can fill in a message in the "Notes and special requests" field. This message will arrive with your order to the recipient of the gift, as a card (visiting card) with your name, in a white envelope.

2.16 Charges - Payment Methods

You can pay for your order in 5 ways:

1. By Credit Card (recommended)
2. By deposit in a Bank Account of SANTOWINES
3. Cash on Delivery (COD)
4. Via the PayPal service
5. With cash at the registered office of SANTOWINES and up to the amount allowed for such a transaction based on the current tax legislation.

2.17 Payment by Credit Card

The settlement of credit card transactions on the website of SANTOWINES is processed by EUROBANK. We recommend using a Credit Card, as long as you have a MasterCard or VISA credit card. You can use it safely to pay for your products. The process of payment by credit cards is completely safe and is covered by the most modern security specifications on the SANTOWINES server. The process is extremely simple, fast and is done in just two steps. Analytically:

1. Fill in your card details in the relevant form and verify the purchase via your smartphone /token etc. if required
2. In case of success your order will then be registered, while in case of failure you are informed; in both cases a message will appear on screen verifying the success or failure of the purchase.

2.18 Additional information about using a credit card

The CVC / CVV field is placed on the back of your credit card is a three-digit number. It is asked for extra security and it protects you even more since it is very difficult for someone to know this field. To enter it, turn around and look at the back of your credit card. It is the three-digit number you will see and is usually located on the top right.

If there is a payment error (e.g. the connection is cut or you press Cancel during the transfer), do not worry. Whatever happens, the transaction is recorded by us and your money will not be lost (unless of course we take approval for your card and the amount is actually committed). The process is automated, controlled and there is no case to lose money.

2.19 Payment by deposit in a bank account

You can deposit the money for your orders in one of the accounts of SANTOWINES. You will be informed about the exact amount, which includes shipping costs, depending on your order method.

1. If you order through the website of SANTOWINES, then the exact amount appears at the end of your charges.
2. If you order by any other method, you will be informed by our partner who helped you submitting your order. We recommend the use of electronic banking (web banking), which is currently available from almost all banks nowadays because it significantly speeds up and secures the whole process.

In all cases the money that should reach our account should be EXACTLY the amount listed at the end of your order CLEAR, without any further charges or reservations. Especially in the case of Web Banking when you are asked to specify who bears the costs (sender, recipient or both) you should choose "Sender" for both banks.

The bank accounts of SANTOWINES are the following:

PIRAEUS BANK
5706 047283 947, iban: GR6801727060005706047283947

EUROBANK
0026 0362 04 0200227273, iban: GR8502603620000040200227273

ALPHA BANK
623002002008117, iban: GR6801406230623002002008117

ΕΤΕ – NATIONAL BANK
351 480006 03, iban: GR3301103510000035148000603

ATTENTION: We will start preparing your order as soon as the money appears in one of the above accounts. 

2.20 Cash on Delivery (COD)

For those who prefer the most traditional payment method, the products come through the drivers of SANTOWINES or the courier and you pay the price at the time of receipt. This method has an additional cost given the collection fee from the courier companies. In case you choose this method, your order will start to be prepared only after we contact you by phone. Therefore, immediately after your order, you should be available to confirm your order by phone. This payment method is valid only for Greece. We are sorry for the inconvenience, but it is impossible to verify the identity of the person ordering in any other way.

2.21 Payment through PayPal service

PayPal offers a fast, easy and secure way to pay online without disclosing your card information. So, if you have a PayPal account you can pay for your orders by depositing in the PayPal account of SANTOWINES. The update of SANTOWINES is done almost at the same time of your payment, and therefore we can immediately start the process of your order. If you do not have a PayPal account, you can easily open an account (for free) by following the simple and straightforward steps outlined in the PayPal Web Site. All you need to have is a credit card, or transfer money from one of your bank accounts to your PayPal account. Both depositing money via PayPal and creating a new account are 100% free.

Important Note: Paypal service is NOT available to wholesale customers.

2.22 Payment at the headquarters of SANTOWINES

You can pay at the headquarters of SANTOWINES at Pyrgos Kallistis Santorinis, 84701, and combine your order with the IMMEDIATE receipt of your products, without any additional charge (shipping etc). In this case you should contact SANTOWINES by phone before your arrival, in order to make sure that the products you ordered are available in the warehouse of our headquarters.

2.23 Secure payment by card through the website of SANTOWINES

The process is completely safe. There is a great deal of "mythology" about the security of credit card payments over the Internet. They are MUCH SAFER than paying by credit card in a e.g. restaurant, or a retail store! All card payments are processed through the Card Link by Eurobank electronic payment platform that uses TLS encryption with SSL encryption protocol, along with other bank-level security features.

Any attempt to spy on credit card information that may be attempted is in principle impossible, as it is absolutely impossible to decrypt the data circulated using the SSL protocol. Credit card details are not intercepted during the submission process, but by the Servers where they are stored. SANTOWINES does NOT SAVE your credit card details. That is why every time you order an item from us, and despite the fact that you may be an old customer, you will be asked for your card details again. This is certainly a small inconvenience compared to the security provided by not storing your card details.

2.24 What is included in the price of the product that is in the catalog of SANTOWINES?

The price that appears in product searches, or where a product price appears except for your Shopping Cart, includes the selling price of the product AND ALL taxes that charge it (VAT and Excise Duty - VAT on alcohol). The above price does NOT include shipping costs.

The Shopping Cart displays the full price analysis of all the products you have selected, as well as shipping and taxes in detail. The full resolution will also appear on the receipt or invoice you will receive along with the products you have ordered.

 

3. Responsibility - Security

3.1 The content of the Website is provided "as it is". Every effort is made for the security and validity of the content. However, SANTOWINES neither can be committed, nor does it guarantee or does it assume any responsibility regarding the content and security of the Website. The user accepts that he/she uses the published content and the offered services at his/her own risk. Users / visitors who do not trust SANTOWINES are invited not to visit or use the Website.

3.2 Users / visitors are encouraged to use anti-virus software, which is highly advised because it will protect them also from other malicious programs and components. SANTOWINES states that it closely monitors the security level of its services on the web, by using programs against the spread of viruses and malware. However, users / visitors, while browsing the Website, are advised to use protection software, because SANTOWINES bears absolutely no responsibility for any damage, injury, or infection from cyber viruses and / or other malicious programs, in computer or other electronic means and devices in general, in the programs and data of the user / visitor of our services, during the access and use of the Website, nor is it responsible for any damage related to inability to execute, errors, omissions, interruptions, defects, operation or transmission delays or system line drops etc.

3.3 The visitors / users of the Website are explicitly prohibited from interfering in the format, function, services, content, databases and any element of the Website, using any mechanism, malicious or non-malicious software, electronic or non-electronic process, sending unwanted or harmful files, such as, for example, spam, viruses, malware, etc., which would affect, damage, inhibit, disrupt and generally interfere with its proper function. SANTOWINES reserves the right to seek redress for damages that may be caused to it by illegal behaviours, such as those mentioned above, as well as the criminal prosecution of the person(s) in charge.

3.4 SANTOWINES is absolved from any responsibility for the content that any third parties publish on the Website, as long as it meets the obligations of care and control prescribed by law.

3.5 For transactions via the Website, which will be carried out through the use of a credit card, it is explicitly stated that the legal holder of the credit card will be strictly liable. SANTOWINES cannot know the truth of the information provided by the user and hence consider the person providing the personal data to be the real subject of it. Therefore, in the contract with SANTOWINES the use by the counterparty of the option that provides for the payment of the order by credit card and the consequent provision of the details of the legal holder of the credit card, binds the legal holder of the credit card, regardless of the individual who uses the credit card and provides the requested information. Therefore, the consent of the legal beneficiary is irrefutably presumed, as his/her credit card is legally and legally charged with the price of the sale. Any illegal or without the consent of the legal beneficiary use of a credit card, does not release the legal beneficiary from the obligations arising from the contract with the Website of SANTOWINES, nor from any claims of SANTOWINES for compensation from an illegal act or omission of the credit card user, due to the fact that the person directly contracted with SANTOWINES acted illegally or without his/her consent.

3.6 SANTOWINES is not responsible for side effects and damages from the use of ordered products, whether due to incorrect choice of products by the user, careless or incorrect use of the products, or the fault of the manufacturer, defects during construction, lack of information or instructions accompanying the products, quality of construction, safety of materials and actual defects. The liability of SANTOWINES in the case of a defective product is limited to the obligation to replace it, provided that the conditions of the law on return of products are met and the terms of the return policy of SANTOWINES are respected.

3.7 SANTOWINES is not responsible for deficiencies in the availability of products for reasons independent of its operation (indicatively and not restrictively: reasons of force majeure, weakness and / or strike of suppliers, illegal conduct of third parties, and, in general, reasons not attributable to SANTOWINES’s fault).

3.8 SANTOWINES is not responsible for any temporary or permanent inability to provide its services and for delays in the acceptance and execution of orders and delivery of ordered products, for reasons not attributable to its fault, such as, but not limited to, reasons of force majeure, extreme weather conditions, natural disasters, emergencies, strikes, malfunctions of cooperating courier companies, accidental deterioration or destruction of products after being delivered for shipment and before delivery to the user, unlawful interventions by the counterparty or third party, malfunction of the Internet Payment Processing Provider (Bank) or the hosting service provider or the Internet service provider (ISP) or the access service provider or the user terminal equipment, incorrect provision of data by the user and in general for any incident that hinders the smooth fulfillment of its contractual obligations. The responsibility of SANTOWINES is limited to its obligations under the terms of use and the relevant legislation and will make every effort to meet them, within a reasonable period of time.

3.9 SANTOWINES is not responsible for the defective condition of the delivered products, as long as it is not due to improper storage of the products by SANTOWINES and if all precautionary measures that should have been taken were duly taken.  

3.10 Any potential information and advice provided, on issues related to health, prevention, nutrition, beauty and aesthetics, are offered for information only and in no way replace medical advice, opinions, diagnoses and prescriptions from professional doctors, medical institutions and diagnostic centers, which must be received and followed by the user of the services of the Website, in order to deal with any health problems and daily issues that concern him/her. The advice and information provided by the Website in response to user questions are provided subject to the accuracy, completeness and truthfulness of the information provided by the user, for the issue that concerns him/her, the characteristics of which (information) the Website is not in a position, nor is it required to confirm. In case of untrue, inaccurate and / or incomplete information by the user, SANTOWINES is absolved from liability for the validity of the advice provided and from liability for damage to the user from information and / or advice unsuitable for his/her needs.

3.11 SANTOWINES is absolved from any liability for any damage to the user, legal or contractual obligation to the user and any direct or ancillary claim of the user or third party, if the user violates the Terms of use and operation of this website, proceeds to invalid, inaccurate and incomplete provision of the requested and non-requested information and data, develops illegal behavior, in the context of its browsing the Website, violates the rules of conduct of users, legal or customary, improperly fulfills its legal and / or contractual obligations, through acts or omissions. The user explicitly accepts and acknowledges the exemption, as mentioned above, of SANTOWINES and accepts that he/she bears full responsibility for his/her actions and the ancillary obligations to compensate the injured.

3.12 This online store provides the content (eg information, names, photos, illustrations, etc.), products and services available through this website "as it is", without any expressed warranty or/and implied in any way.

3.13 SANTOWINES is not in a position, nor is it obliged to examine the validity, truth, completeness and accuracy of the information provided by the users, personal and non-personal data on the website of the online store. SANTOWINES does not make any corrections or interventions in the data and information that the user provides in any way to SANTOWINES, without the prior information - consent of the user. Also, SANTOWINES does not guarantee that the content of the Website and the quality of the services provided - through it - will meet the needs, requirements and expectations of its users / visitors. Any direct, consequential, ancillary, indirect or consequential damages arising from the access to this website, or its use, do not create responsibility for the Website, the executives, employees or associates of the Website and / or SANTOWINES.

3.14 SANTOWINES in no case bears responsibility for any claims of legal (civil and / or criminal) nature, nor for any damage (positive, special, or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss profits, data, lost profits, monetary satisfaction, etc.), which arises for users / visitors of this website, or for third parties, due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information available through it and / or from any unauthorized interference by third parties with products and / or services and / or information available through it.

 

4. Product Shipping and Return Policy

4.1 The shipment of the products sold by the Website will be made as soon as possible and at the latest within 30 days from their order. Regarding the return or replacement of the products sold, the products which SANTOWINES supports and promotes through the website, have been carefully selected by experts and based on the quality provided by our producer or supplier. SANTOWINES stores all products in fully appropriate spaces that strictly adhere to the storage and maintenance specifications of each product.

Despite our constant efforts to ensure that the products we promote to our customers are in excellent condition, there are few cases in which a product can be damaged without - most of the time - our own responsibility.

We accept returns of products that are damaged, without any restrictions, only if the problem is identified by you and you inform us about it no later than seven days after receipt of the product / products. We ask our customers to inform us about it through the "Contact" website, choosing "About an order" as the subject of communication and recording the exact problem. Our competent employee will probably contact the customer about it, and the customer will be informed about the acceptance of the return via e-mail.

After stating the problem in detail, please also state if you wish the money back to your account or the replacement of the damaged product. The customer must return the damaged product, so that we can perform all necessary checks and audits. The return is free for the customer, and the return of the money or the replacement of the product is done after the receipt from SANTOWINES of the defective product.

In case of non-receipt of the products by the buyer and their return by the Transport Agency or the Courier Service back to SANTOWINES, resending is the responsibility of the buyer, who is charged again with the shipping cost. Anything deemed non-deliverable by the Transport Agency or the Courier Service and returned, is considered to have been abandoned by the buyer and releases SANTOWINES from the obligation to return the amount paid for its purchase.

4.2 What happens in case of ordering products by mistake: possibilities and conditions of their return.

We accept the cancellation of an order free of charge for the customer if the order is canceled before sending it. In case of cancellation after the order has been shipped and before delivery, the customer will be charged only with the relevant shipping costs. This charge is also valid in case of cancellation of an order that, for any reason, is sent to the customer without a shipping charge.

We accept cancellation of an order that contains products or packaging personalized for the customer or recipient (eg the name of the customer or recipient is engraved or printed on the package) only if the order is canceled within 24 hours of placing and before the personalized details are engraved or printed on the ordered products.

4.3 Terms and methods of refund due to cancellation of an order or return of products.

Any refund to the customer for any reason is made only by crediting the account of the customer from whom the money was withdrawn or by crediting his/her card through which the initial collection was made.

In case the initial collection was made by cash on delivery, the refund is made to an account indicated by the customer by e-mail to SANTOWINES. SANTOWINES will make every effort so that the credit of the customer's account with the amount to be returned becomes as fast as possible and in any case within 15 working days.

In any case, it is recommended that users-prospective customers contact by phone or by e-mail with SANTOWINES in case they have the slightest doubt about the suitability of the products for themselves personally.

4.4 Deliveries - Shipments of products - Shipping costs - Which countries / regions are covered by SANTOWINES

SANTOWINES sends your order wherever you are in the following countries:

Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Morocco, Monaco, Poland San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

If you are interested in shipping to another country or in larger quantities, please contact us to give you an offer for shipping costs. For countries outside the European Union we do not charge VAT but you should be aware that upon receipt of your order you may be required to pay additional taxes / fees. For products that are immediately available we deliver anywhere in Greece usually within 2-3 working days. For island destinations as well as inaccessible areas the delivery time may be longer. For shipments to European destinations the estimated delivery time is 5-7 working days.

4.5 Shipping Methods and Charging of Shipping Expenses

All products of SANTOWINES are delivered to you with 4 possible methods:

1. With courier services
2. By own means of SANTOWINES (within Santorini)
3. With Transport Agency (for deliveries outside Santorini of large volume or weight)
4. Upon receipt from the SANTOWINES headquarters.

The first three methods certainly have a cost, which depends on the delivery location, the pricing policy of each courier company, the distance from the warehouses or the headquarters of the courier company of SANTOWINES etc. 

We ALWAYS try to choose the most economical shipping method for you. For this reason we use more than one courier company, as the charges vary. E.g. one company has a cheaper charge for deliveries within Athens, another company in the province, etc. For this reason, we cannot determine the exact cost of shipping in advance, except during the ordering process.

Please note that if your order is large in volume and weight, in order not to be charged with excessive shipping costs or to be charged in the most economical way, you should contact us by phone on +30 2286028058 so that we can choose an alternative shipping method that minimizes shipping costs.

In cases of large volume or weight of orders, some methods that are unprofitable for small orders, become advantageous. For example, for large and / or heavy orders, shipping with a transport agency may be more advantageous. The charge in this case is pre-agreed by phone, while cash on delivery is not accepted. The amount of the order must be deposited in our bank account in one of the banks contracted with SANTOWINES.

4.6 In particular: Consumer Rights & Withdrawal Right  

SANTOWINES is obliged to inform the user / visitor, before completing the purchase for:

1. the main features of the product
2. the total value of the goods / goods, including VAT, or any other charge
3. other additional financial charges (shipping, delivery, postage).

At this point it is explicitly pointed out that for reasons solely related to the production of the products supplied, the photographs of the products should be considered as indicative, as there may be slight discrepancies in the color, seams, and other small details of the shipped products. However, these small differences will not affect at all nor will they be related to the quality of the products sold and sent to the respective buyer.

After the purchase is completed and the user / visitor pays the agreed amount, the company must deliver the agreed product within a reasonable time, i.e. no later than 30 days from the date of its order. In case of unjustified delay, the user / visitor can terminate the contract, thus obliging the company to return the money received.

Returns, changes or replacements are accepted only in accordance with what is specified and explained in detail above in term 4 (Shipping and Return Policy), unless an error has been made by SANTOWINES.

To avoid inconvenience to the user / visitor, it is good to carefully check, at the time of delivery of the order, the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, error kind etc.). The user / visitor who wishes to return a product, can contact via the e-mail of the "Company": info (at) santowines (dot) gr.

In case of return of the products due to an error of SANTOWINES, the money will be refunded within fourteen (14) calendar days, from the moment SANTOWINES receives the products returned to it.

 

5. User Behaviour and Obligations

5.1 The User accepts and recognizes all intellectual property rights that belong or may belong to SANTOWINES (except for specific rights of third parties) regarding the form and content of the Website, which are protected by the relevant provisions of Greek, European and International law. Indicatively, these rights concern marks, insignia, photographs, texts, announcements, registered or not. The user / visitor is obliged to comply with all relevant Greek, European and International laws and regulations, including, indicatively and not restrictively, the laws concerning the protection of intellectual property, protection of personal data, protection of competition, etc. Also, the user / visitor must make use of this website and the services offered through it, in accordance with good manners and these Terms.

Therefore, the entire content of the website www.santowines.gr (indicatively and not restrictively: texts, graphics, photos, digital phonograms, programs, news, information, data, illustrations, trademarks, distinctive features, names, logos, product names , company names, etc.), is an object of intellectual property that belongs exclusively to SANTOWINES or to the suppliers of its content and is governed by the applicable national, community and international provisions on Intellectual Property and unfair competition. In any case, the appearance and display of the above on this website should in no way be construed as a transfer or grant of their express or implied license or right of use.

5.2 The User states that he/she will not infringe these rights in any way, as it is expressly prohibited to use, copy, store, reproduce, republish, transmit, publish, download, store, translate and modify part or all of the content of the Website and the services offered on it, for commercial or other purposes, in part or in summary, without the prior express written consent of SANTOWINES. SANTOWINES reserves for any legal and / or contractual rights, except those explicitly mentioned in this paragraph.

5.3 The user states his/her sincere commitment to make lawful and appropriate use of the Website, in compliance with Greek and European legislation.

5.4 The User accepts that he/she understands the international character of the internet and commits to observe the proper behavior (netiquette), and the use of practices and methods that are contrary to this code is expressly prohibited. In cases where the User is given the opportunity to publish or send to SANTOWINES any information, audiovisual material, text, link to another website or generally a file readable / executable by a computer or other electronic device, the content is the sole responsibility of the User who sent / published. It is reminded that for every publication / submission it is necessary to have the right to transmit the content either according to the current legislation or based on any legal contractual relationship of the user.

In any case, the content of the above-mentioned data is prohibited to:

5.4.1 be illegal, abusive, vulgar, pornographic, threatening, defamatory, harassing, harmful to minors or express national, racial or other discrimination.

5.4.2 infringe the intellectual or other property rights of third parties, including trademarks and secrets as well as patents.

5.4.3 include any virus, malware, pop-up and spam that could cause either temporary or permanent damage / malfunction to any hardware component (hardware) or software of computer or smart or non-electronic devices or delays, interference and interruptions in the operation of servers or any telecommunications network.

5.4.4 contain a false statement regarding the User or an imitation of any person (natural or legal).

5.4.5 contain false, inaccurate or intentionally incomplete information regarding the person, status, personal data and the reason for the visit of the specific User.

5.5 The User is obliged not to use the Website for the execution of acts, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against SANTOWINES for acts, which are indicatively referred to in the Penal Code, to experts criminal law, personal data protection legislation, telecommunications legislation, the European Convention on Human Rights and the relevant legislation of the European Union, the National Telecommunications Commission, the Personal Data Protection Authority and any other public or administrative body Service, as well as for acts that could infringe any right or other legal interest of SANTOWINES or a third party.

5.6 In case of illegal or contrary to the present terms of use of the Website, the User is obliged to compensate SANTOWINES for any damage from this use and immediate removal of the infringement. SANTOWINES reserves the right to exercise any other legal right. The user is obliged not to use this website, the website mail, the order and registration forms of the users, the discussion spaces or any other way of expression through this website or the accounts of the Website, for the publication of content that is illegal, harmful, threatening, offensive, disturbing, defamatory, vulgar, obscene, blasphemous, libelous, violating the privacy of others, showing empathy or expressing racial, ethnic or other discrimination, which may cause harm to anyone may not be transmitted in accordance with the law or under contractual or managerial relationships (such as inside information, property and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements), or infringes intellectual or industrial property rights, or other property rights of third parties.

Every user / visitor of the Website is obliged, in addition, not to perform acts or omissions, which may harm or disrupt its operation and access to third parties, or which may jeopardize the provision of services offered by Web page. The use of the website in an illegal manner or contrary to these Terms, gives rise to an obligation to compensate the Website and SANTOWINES for any positive or negative damage suffered by the above behavior. Each user / visitor is also obliged not to provide false information about himself/herself, not to impersonate any other person, not to send spam or group mail, nor multiple copies of messages, and not to collect information about other users / visitors without their consent, including financial data and email addresses.

5.7 The non-compliance of any user / visitor of this website with the applicable law and / or these Terms, gives the Website the right to take the necessary measures and to take any necessary action to address this behavior. Thus, in such cases, it is entitled, as an indication, to prohibit access to services provided through this website or to delete, edit or move messages, respecting the principle of proportionality.

5.8 In the event that any third party takes legal action against SANTOWINES or the Administrators of the Website for infringing any of its legal property, which falls under the provisions of the Terms of Use in the scope of the User's responsibility, SANTOWINES reserves the right to sue this user. Along with any claims of the third party, SANTOWINES reserves the right to demand compensation from the User for breach of the Terms of Use and for any legal consequence arising therefrom.

5.9 The statements and notifications addressed to SANTOWINES by the visitors and users of the Website, except the formal ones for the execution of the contracts with our electronic communications store, are obligatorily sent through a registered letter to the headquarters of SANTOWINES. The corresponding statements to the user will be made by any suitable means. Any costs or compensation that SANTOWINES may be required to pay, due to a violation by a user / visitor of the Website of its obligations, arising from these Terms, shall be borne by the said user / visitor, who is obliged to pay them on the Website. immediately and without having to go to court.

 

6. Registration – Prospectus

6.1 User registration is not required to browse the Website.

6.2 If desired, the User can subscribe to the newsletter of SANTOWINES. Sharing this address with SANTOWINES the User accepts the communication of SANTOWINES with him for promotional and advertising purposes. SANTOWINES commits not to promote this address to third parties.

6.3 The User can unsubscribe from the newsletter of SANTOWINES at any time, announcing his/her intention to SANTOWINES. After this notification, his/her e-mail address is deleted from each file of SANTOWINES within 5 working days.

 

7. Personal Data Protection

(please see also in detail: The Privacy Policy and the Cookies Policy)

7.1 Legislative framework

7.1.1 Processing of personal data is any action related to the collection, registration, organization, preservation or storage, modification, export, use, transmission, dissemination or any other form of disposal, association or combination, interconnection, seizure, deletion or destruction of personal data (hereinafter referred to as "Edit").

7.1.2 For the processing of the personal data of the User, SANTOWINES acts as the Processor and this processing is done in accordance with the current Greek legislation. SANTOWINES declares that it fully complies with the provisions of the applicable Greek law (European Regulation 679/2016 and current Greek legislation).

7.2 Data provided directly by the User

7.2.1 SANTOWINES processes the information provided by the User through the Website, either by subscribing to the Prospectus of SANTOWINES or by completing the Contact Form, or by submitting a CV. This information is indicatively: the User's name, e-mail address, telephone number, age, gender, VAT number, competent tax office, as well as any other personal data resulting from his CV.

7.2.2 If the User disagrees with the use of his/her data for the promotion and advertising of the services of SANTOWINES, he/she can state it where asked when completing the above-mentioned contact forms.

7.3 The information submitted by users / visitors of this website to SANTOWINES through it, is considered as non-confidential information and is not an asset of the user / visitor in question. The Website may collect limited and necessary information, for its general commercial activities based on Section 6 (1) (f) of the General Regulation for Personal Data 679/2016. It is noted that due to the specificity of the website, it is necessary to collect and process personal data, in order to be able to send the products to the address and face of each user / customer. This information is not disclosed to third parties, nor is it used for any other purpose.

7.4 SANTOWINES may keep and process a file of personal data that users / visitors voluntarily register on the Website, always in accordance with the applicable provisions for the protection of the individual from the processing of personal data and under the use of security procedures. The users / visitors of the website recognize and accept the keeping and processing of their personal data for the purposes for which they submit them to SANTOWINES. In any case, each subject of the above personal data, reserves against SANTOWINES all his/her rights from his/her current legal framework on his/her personal data. Thus, the customer, addressing in writing to the Website, has the right to full information about his/her personal data held by it, the right to object and correct them, the right to portability and the right to withdraw his/her consent, for the processing of personal data that concern him/her, at any time, in accordance with current legislation.

7.5 SANTOWINES declares and the customers / users accept that the personal data collected from the Website and concerning the customers / users will be used to manage their request, ie to support, promote and execute the transaction, their better service in the future, their information about related products with the ones they have already bought, as well as their information about future offers and advertising actions of the Website. The recipient of this information is exclusively the Website in the context of the transaction, as well as any natural or legal person to whom, under applicable law, the Website is obliged or entitled to disclose the information, based on the consent of the customer / user, law, or court decision.

7.6 SANTOWINES states that, during the period of keeping these data / personal data, it will use them legally, taking the necessary security measures and maintaining their confidentiality, deleting these data from its file, in accordance with the current legislation. The Website takes all appropriate measures to ensure the confidentiality of user / customer communications and transmitted information and data, in accordance with applicable law. However, the Website does not guarantee the security of data transmitted over networks, to the extent that their protection is not achieved by taking appropriate security measures, imposed by law and any relevant direct, indirect, positive, negative, material or non-material damage that the user may have suffered from accessing the internet.

7.7 Users / visitors are responsible for any posting of personal data of third parties on the Website without the relevant authorization / consent, as well as for the submission of false, untrue or inaccurate data and data.

7.8 In case access to individual websites or services of the Website presupposes the use of username and password and / or further data (eg E-Email, Name, Surname, Landline, Mobile Phone, Age, Address, etc.), the user / visitor declares and accepts that he/she is solely responsible for their use or any leakage by him/her or third parties. Also, he/she declares and accepts that the above information is true, accurate and valid and that he/she is solely responsible for any action that he/she wanted to be performed using them, as well as that he/she assumes responsibility for the immediate information of SANTOWINES for any unauthorized use and for any violation or leakage thereof.

7.9 For any disputes that may arise between customers or between customers and third parties and are due to messages, data, data or information circulated through the Website, the latter states that the removal of the privacy of the customer's telecommunications is allowed only if and to the extent that the website is required to fulfill its obligation in accordance with current legislation. It is expressly agreed that the above terms, the decisions of the statutory bodies of the State that apply to the transactions of electronic communications, as well as the relevant provisions in force at the time are governed by Greek Law.

7.10 According to the Directive 2013/11 / EC, which was incorporated in Greece with the Joint Ministerial Decision 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure (ADR) is now provided throughout the European Union.

If the customer has the status of a consumer (ie a natural person, acting outside the professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR process through the single European platform for the electronic settlement of disputes ( ADR platform) available at the following email address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

7.11 SANTOWINES is not responsible for any damage or loss caused by the arbitrary or illegal use of the above data and reserves the right to claim compensation from the user, in case of any damage from arbitrary or illegal use as well as to refuse the assignment of a password or to cancel an assigned password or to terminate the provision of these services to the user in case of violation of these terms of use.

If the user / visitor voluntarily discloses his/her personal or sensitive data through this website directly to third parties, it is up to him/her to investigate the terms of protection of this data by such third parties. The user / visitor accepts that the Website has absolutely no responsibility for such disclosures and for the consequent any use of such data by other persons. Similarly, SANTOWINES bears absolutely no responsibility for any disclosure by users / visitors of this website of personal and / or sensitive data of third parties through the website, without the prior consent of the data carrier concerned.

Users / visitors should be aware that sending confidential information via email is not the safest way to communicate, as there is always the risk of reading this information by third parties.

7.12 Data Obtained via Cookies

7.12.1 Microdata - Cookies

(please also see in detail: The Cookies Policy and the Data Protection Policy)

The Website uses small files called cookies to help us customize your experience. Cookies are small text files that contain information, which are sent by the Website management software and stored on the computer hard drive or in the storage space of each User's mobile device. Microdata are sent when you visit the Website. This information may include the type of server that each User uses, the type of computer, its operating system, ISPs, and other such information.

7.12.2 Microdata do not damage either your computer or your mobile device or the files stored on it and they do not access any document or file from the User's computer. The microdata cannot reveal the identity of the User but may be used to identify his/her computer.

7.12.3 Microdata are typically classified into session microdata (functionality microdata) and permanent microdata. Session microdata do not remain on the User's computer when he/she exits the website or browser. The permanent microdata are the one that remain on the User's computer in order to allow his/her recognition by the Website and to facilitate his/her navigation on it. Permanent microdata can be deleted by the user himself/herself.

7.12.4 The use of microdata is technically necessary for the complete realization of the User's connection to the Website. For this reason, before browsing the Website, the User is required to accept the storage of microdata files on his computer, according to Section 5 (3) of Directive 2002/58 / EC, as it has been transposed into Greek law.

7.12.5 SANTOWINES can utilize the microdata for various reasons, indicatively:

(a) For the purpose of conducting surveys for statistical reasons and / or to improve the content and services of the Website and / or to assess its effectiveness as well as for the instantaneous recording of public trends.

(b) For marketing purposes in order to measure the effectiveness of the ads on our Website, how visitors use it, as well as for the display of ads related to the website of ……. on other websites, based on the previous visits of the User in it.

(c) Ability to present and operate advertising messages (banners).

(d) Social networking microdata.

7.12.6 SANTOWINES can use web beacons (also called transparent GIF files, pixels or action tags, web bugs). These technologies are codes that provide a small graphical representation of a website or email. Web beacons can identify certain types of information on your computer, such as the microdata, the date and time a page was viewed, and a description of the page where the web beacon is located. In general, any file that was part of a website can act as a web beacon. Web beacons are used for the purpose of evaluating the user experience and preferences, as well as statistical recording. Third parties may also use web beacons on the Website to obtain audit, research and reporting information or to understand the User's interests and to tailor these ads.

7.12.7 Some of the third-party partners of the Website may use Flash type data, otherwise known as Locally Shared Objects (LSOs). Flash microdata is used to identify the user's interests through the Sections you advise and more generally to monitor user behavior. LSOs ​​maintain data sets such as microdata, stored in a directory on a user's computer, and are installed through Adobe Flash Player.

7.13 Customer Data of SANTOWINES

7.13.1 SANTOWINES processes the personal data of its customers for the purposes imposed by the execution of the contract and agreement between them.

7.13.2 The User gives his/her consent, expressly agrees and unconditionally accepts any processing action that SANTOWINES will carry out in the context of the provision of its Services to the User, indicatively in order to represent the User, and to mediate in the relevant procedures with the public and tax authorities to ensure and service the financial, accounting, tax and other related needs of the User.

7.13.3 The personal data of the User are kept throughout the contract with SANTOWINES and for three (3) years after its expiration, unless a longer period is provided based on the current tax legislation. You can request the deletion of your personal data as soon as possible, which we will comply with, if permitted.

7.14 User Consent

7.14.1 The User of the Website and of the services must carefully read the Terms of Use, and in case of disagreement must first refrain from it and inform the Tsilonis-Vogiatzoglou Law Firm, holder of the European trademark “Newlaw”, 10 Tsimiski str., 546 24 Thessaloniki, tel. 2310 551 501, fax: 2310 261 503, e-mail: dataprotect@newlaw.gr, which is the Data Protection Officer of SANTOWINES (hereinafter, the "Data Protection Officer").

7.14.2 By accepting the Terms of Use and by voluntarily providing the required personal data, the User provides his/her consent, expressly agrees and unconditionally accepts the processing of this personal data, which is done in accordance with the terms of the Terms of Use.

7.14.3 The User has the right to withdraw his/her consent for the processing of his/her data at any time. However, this withdrawal will not affect the lawfulness of the processing based on his/her consent to the period prior to the withdrawal, nor the further processing of the same data, which is carried out under another legal basis, such as contract performance or the need to comply with a legal obligation, to which SANTOWINES is subject.

7.15 Purpose of processing

7.15.1 Any processing of personal data made by SANTOWINES takes place for legitimate and lawful purposes related to the provision of the services chosen by the User.

7.15.2 The User expressly declares and accepts that the personal data that he/she registers and discloses to SANTOWINES and which are collected and processed by it, are relevant, appropriate and not more than what is required in view of the aforementioned processing purposes.

7.15.3 The personal data of the User are used exclusively either for the service of his/her own financial and tax needs or for internal use by SANTOWINES, or on behalf of IRS (ΑΑΔΕ) if this is lawfully requested competently and we are legally obliged to cooperate. The data is also used to promote the services of SANTOWINES. For example, the e-mail addresses of the Users are used in order to receive newsletters for the services of SANTOWINES, but also for the communication with the customers of SANTOWINES through social networking.

7.15.4 SANTOWINES commits not to use the personal data of the User for purposes other than those mentioned herein, without prior notice and, where required, its approval.

7.16. Right to be informed, right to access and object

7.16.1 The User reserves the rights prescribed by the provisions of Sections 15-22 of European Regulation 2016/679.

7.16.2 In particular, the User reserves the right to be informed about the processing, to have access to the personal data concerning him/her and which are or have been processed, as well as to object the processing of data concerning him/her, in accordance with the provisions of Sections 15-22 of European Regulation 679/2016, as well as the current Greek legislation. Regarding the objections, he/she may in particular request the correction, the temporary non-use, the seizure, the transfer or not, or even the deletion of his/her personal data.

7.16.3 For the proper exercise of the rights provided to the User pursuant to the aforementioned provisions, contacting SANTOWINES and the Responsible Data Protection Officer is essential.

 

8. Hyperlinks

8.1 Via appropriate links within the Website, access to third party websites may be provided. The placement of these links has been done for the sole purpose of facilitating the User during their internet browsing. It is in no way an indication of acceptance or approval of the content of the websites listed with the hyperlink. Each link leads to a different website, the browsing of which is subject to the terms of use of this website. SANTOWINES is not responsible in any case for the content / services of other websites, whose "hyperlinks" or ads are posted on the Website, does not guarantee their availability and is not responsible for any damage caused from their use, as the visitor / user accesses them solely at his/her own risk. Finally, SANTOWINES bears absolutely no responsibility for the content and the personal data management policy of the website listed with a link and invites the User to carefully check the Terms of Use, the Data Protection Policy, and the Microdata Policy (Cookies) of websites visited through provided hyperlinks.

 

9. Modification of Terms of Use

9.1 SANTOWINES may at any time modify this text in writing and without justification. Therefore, the User is advised to periodically check the content of these terms and as long as he/she continues to use the Website and the services to accept the modified Terms of Use. Otherwise, he/she must abstain from using the services and inform SANTOWINES about it. In the event of total or partial invalidity or inability to apply individual terms, the validity of all other terms is not affected.

 

10. Applicable law and jurisdiction

10.1 These Terms of Use, as well as any dispute or claim arising out of or in connection with them and any dispute, in general, arising from the use of this website or relating to these Terms, applicable law, according to the site permanent establishment, operation and economic activity of the store and its country of origin, are governed by and interpreted in accordance with the Greek Law. If any provision is deemed invalid or void by the competent Greek court, it ceases to be valid, without this affecting the validity of the other Terms. Any omission by the side of SANTOWINES to exercise a specific right or condition arising from this does not constitute a waiver thereof. It is expressly agreed and mutually accepted that the Courts of Thessaloniki will have exclusive jurisdiction regarding any dispute or claim that may arise between SANTOWINES and the User and is governed by this.

10.2 However, it is noteworthy that SANTOWINES has the constant aim to resolve amicably and out of court any disputes that may arise from the use and / or interpretation and application of these terms of use. For this reason, in case you, as a user / member, identify a legally and / or ethically problematic element, information or topic on the website, please immediately inform the administrator of the website at www.santowines.gr.

 

11. Contact us

11.1 For any clarification and provision of information related to the use of the Website www.santowines.gr  the user / visitor can address "THE UNION OF SANTORINI COOPERATIVES", owner of the SANTOWINES trademark (hereinafter SANTOWINES) based at Pyrgos Kallistis Santorinis, 84701, e-mail: info (at) santowines.gr - tel.: +30 22860 22596, VAT No: 096007229 - IRS: Thera, as well as the Data Protection Officer of SANTOWINES, Tsilonis-Vogiatzoglou Law Firm (Newlaw), Tsimiski 10, 546 24 Thessaloniki, tel. 2310 551 501, fax: 2310 261 503, e-mail: dataprotect@newlaw.gr.

 

Privacy Policy

We are happy with your interest about our data protection feature on our website. We want you to feel happy and safe when visiting our website and consider the application of data protection as a quality feature to the customer. With the following data protection notes we inform you about the manner and scope of processing of personal data by the “THE UNION OF SANTORINI COOPERATIVES", owner of the SANTOWINES trademark (hereinafter SANTOWINES) based at Pyrgos Kallistis Santorinis, 84701, e-mail: info (at) santowines.gr - tel.: +30 22860 22596, VAT No: 096007229 - IRS: Thera

Personal data is information that is or may be classified directly or indirectly about you. The legal basis for data protection is in particular the General Regulation for Data Protection 679/2016, more commonly known by the abbreviation GDPR.

Contents Overview

1. Overview
2. Login to our website
3. Contact form / email communication / phone calls / customer inquiries
4. Competitions
5. Data processing for advertising purposes
6. Sending a newsletter
7. Online presence and optimization of websites
8. Non-EU recipients
9. Your rights as data subjects
10. Contact persons
11. Name and contact details of the controller as well as contact details of the operational data protection officer

 

1. Overview

By entering the website of SANTOWINES, various information is exchanged between your terminal and our server. In this case, personal data may also be processed. The information collected in this way will be used, among other things, mainly for the optimization of our website or for advertising in the internet browser of your terminal.

2. Login to our website

Purposes of data processing / legal bases:

Upon entering our website, by the internet browser of the terminal you use, are automatically sent to you without any action by your side:

• the IP address of the Internet-enabled device that submitted the request,
• the date and time of access,
• the name and email address (URL) of the requested file,
• the website / application from which the access was made (referrer-URL),
• the web browser you are using
• the operating system of your computer / terminal
• as well as the name of the access provider.

The above information is sent to the server of our website and is temporarily stored in a log file for the following purposes:

• guarantee of proper connection,
• guarantee of comfortable use of our website / application,
• evaluation of system security and stability.

If you have consented to the so-called geolocation in your web browser or operating system or after other settings of your terminal, we will use this feature to be able to provide you with personalized services regarding your current location. We promise to process your location data obtained in this way solely for this function. 

The legal basis for the processing of the IP address is Section 6 (1) (f) of the General Regulation on Data Protection (GDPR) 679/2016. Our legitimate interest arises from the above-mentioned purposes of data processing.

Recipients / categories of recipients:

We generally exclude the transmission of this data to third parties.

Storage duration / criteria for determining the storage duration:

The data is stored for a maximum period of 50 months and then deleted automatically. Once you stop using our website, the geolocation data is deleted.

 

3. Contact form / email / phone calls / customer inquiries

Purposes of data processing / legal bases:

The personal data you provide to us when completing a contact form, by telephone or e-mail, will of course be treated as confidential by us. We will use your data exclusively for a specific purpose, to process your request. The legal basis for data processing is Section 6 (1) (f) of the GDPR. Both our own and your parallel (legal) interest in this data processing arises from the goal of providing you with an answer and, possibly, resolving any existing problems and thus maintaining and enhancing your satisfaction, as a customer or user of our website.

If you participate in our customer surveys, this is done on a purely voluntary basis. During this anonymous investigation, no information is stored which allows conclusions to be drawn about the participant in the investigation. Only the date and time of your participation are saved. Any personal information you provide in response to our inquiry is deemed to have been given voluntarily and is stored in accordance with the GDPR. Please do not enter your name or similar information in the free text fields, which allows conclusions to be drawn for you or others.

In case of a declaration of consent in the context of a customer inquiry, the legal basis for data processing, which is based on consent, is Section 6 (1) (a) of the GDPR. If you have given consent in the context of a customer survey, such consent may be revoked at any time with effect for the future. More detailed arrangements for these cases can be found in the specific data protection authorities of each customer investigation.

 

Recipients / categories of recipients:

As a rule, the transfer of data to third parties is excluded. Exceptionally, the data is processed by processors on our behalf. These are carefully selected each time, controlled by us and are contractually binding in accordance with Section 28 of the GDPR.

In addition, we may be required to forward excerpts from your request to our counterparties (eg suppliers, for product requests) in order to process your request. If the transfer of your personal data is required in an individual case, we will inform you about it in order to obtain your consent.

The results of our customer surveys are typically used only for internal evaluations. As a rule, the transfer of data to third parties is excluded. We do not transmit personal data to third parties unless we obtain your express consent.

Storage duration / criteria for determining the storage duration:

All personal information you provide to us in the context of requests (suggestions, praise or criticism) through this website or via email, are deleted by us or made anonymous no later than 120 days after the final response provided. Experience has shown that there are usually no clarifying questions to your answers after 120 days.

 

4. Competitions

Purposes of data processing / legal bases:

You have the opportunity through our website, through our newsletter, through short emails such as sms / Viber / related digital services (eg inbox) or in the future through a relevant application of SANTOWINES to participate in competitions. Unless otherwise provided by the specific data protection authorities of each competition or if you have not given us additional express consent, the personal data you provided to us in connection with the competition will be used solely for the conduct of the competition (eg announcement of winners, notification of winners, sending of the prize) and after a sufficient period of 90 days for any objections, disputes or objections from other participants will be deleted. The legal basis for data processing is first and foremost Section 6 (1) (b) GDPR. In the event of a declaration of consent being submitted in a tender, Section 6 (1) (a) GDPR is the legal basis for the processing of data based on consent. Once you have given your consent in a contest, you have the option to revoke that consent at any time with effect for the future. More detailed arrangements for these cases can be found in the special data protection authorities of each competition. 

Recipients / categories of recipients:

The transfer to third parties takes place only if this is required for the processing of the competition (eg sending the prize through a cooperating company). As a rule, further transmission to third parties is excluded. 

Storage duration / criteria for determining the storage duration:

After the end of the competition, the announcement of the winners after a sufficient period of 90 days for any objections, disputes or objections from other participants, the personal data of the participants are deleted. In the case of prize material, the winners' data is kept for the duration of the legal warranty claims, so that it can be restored or replaced in the event of a defect.

 

5. Data processing for advertising purposes

Purposes of data processing / legal bases:

With your consent we analyze the usage behavior in the context of our online presence as well as in the newsletters that we send you. User behavior evaluation includes in particular the areas of the website you visit and which links you use there. With these data we create personalized user profiles that are classified by person and / or e-mail address, in order for the advertising offer of SANTOWINES, in the form of a newsletter, advertising messages on the website and printed advertisements to be better adapted to your personal interests and to improve our online offers. The legal basis for the abovementioned treatment is Section 6 (1) (a) of the GDPR or, if there is a corresponding consent, Section 6 (1) (a) of the GDPR. The processing of existing customer data for the same advertising or third-party advertising purposes should be considered a legitimate interest. 

Right of objection:

You can oppose the processing of data for the stated purposes at any time and at no cost, separately for each channel of communication and with effect for the future. An e-mail or a letter to the contact details referred to in point 14 will suffice. 

Recipients / categories of recipients:

We generally exclude the transmission of this data to third parties. 

Storage duration / criteria for determining the storage duration:

If you revoke your consent to individual advertisements or object to certain advertisements, your data will be deleted by the respective email distributors. If you object, that contact address will be excluded from subsequent processing of ad data. We would like to point out that in exceptional cases, the sending of promotional material may continue temporarily after the receipt of the objection. This technically depends on the time required to deliver the advertising messages and does not mean that we do not apply your objection. Thank you for your understanding.

 

6. Sending a newsletter

Purposes of data processing / legal bases:

On our website we provide you with the opportunity to subscribe to the newsletter. If you consent to the receipt of our newsletter, we will use your email address and possibly your name to send (if possible, separate) product information, promotions, contests and news, as well as customer satisfaction surveys. We store and process this data in order to send a newsletter. The contents of the newsletter include promotions (offers, discount offers, contests, etc.) as well as products and services of SANTOWINES.

With your consent we analyze your own usage behavior on the websites linked to SANTOWINES in mobile applications as well as in our newsletters. The evaluation of the usage behavior includes in particular the areas of the respective website, the mobile application or the newsletter and the links that you activated. With these data we create user profiles that are classified by person and / or e-mail address, in order for the advertising offer, especially in the form of newsletter, advertisements on the website and print advertising, to better suit your personal interests and to improve our online offers. The legal basis for the processing of data in the context of the dispatch of the prospectus is consent in accordance with Section 6 (1) (a) of the GDPR.

To ensure that you did not make a mistake when entering your email address, we have introduced a double opt-in procedure. So, after entering your email address in the specified field, we send you a confirmation link. Only if you select this confirmation link will your email address be sent to our distributors.

You can revoke your consent to the receipt of the newsletter, to participate in customer satisfaction questionnaires and to the creation of personalized user profiles at any time with validity for the future, e.g. if you unsubscribe from the newsletter through our website. The link to unsubscribe from the page is at the end of each newsletter. By deleting your subscription from our newsletter, your consent to create a personalized user profile and to download the personalized newsletter is revoked. In this case your usage data is deleted. 

Recipients / categories of recipients:

If external distributors are used to carry out the transmission of the prospectus, they must be contractually bound in accordance with Section 28 of the GDPR. As a rule, further transmission to third parties is excluded. 

Storage duration / criteria for determining the storage duration:

If you revoke your consent for the receipt of the newsletter of SANTOWINES, your email address is "locked" from the receipt of the newsletter. Your data will be deleted after 6 months by the respective email distributors.

 

7. Electronic presence-communication and optimization of websites

7.1 Cookies - General information

On our websites we use the so-called micro data (cookies) based on Section 6 (1) (f) GDPR. Our interest in optimizing our website should be considered legal within the meaning of the aforementioned provision. Microdata are small files that are stored on your terminal device (computer, laptop, tablet, smartphone, etc.) when you visit our website. Microdata do not damage your terminal device, do not contain viruses, trojan programs, or other malicious programs. Information which arises each time in relation to the specific terminal device used is stored in the microdata. This does not mean that we have immediate knowledge of your identity because of them. The use of microdata aims on the one hand to offer you a more comfortable use. For this reason, we use the so-called session microdata to acknowledge that you have already visited individual pages of the website. These are automatically deleted as soon as you leave our website. In addition, we use temporary microdata for ease of use, which are stored for a specified period of time on your terminal device. If you visit our page again to use our services, we automatically acknowledge that you have already visited us, what entries / settings you have made, so that you do not have to do the same thing again.

On the other hand, we use the micro-data to statistically analyze the use of our website in order to optimize our offer as well as to display information that is specifically tailored to you. The microdata allow us to automatically acknowledge on your next visit to our website that you have visited us again. These microdata are automatically deleted after a predetermined period of time that normally does not exceed six (6) months. Most web browsers automatically accept microdata. However, you can set up your web browser so that the microdata are not stored on your terminal device, or a sign is constantly displayed before a new microdata is saved. However, the complete deactivation of the microdata may result in the inability to use some functions of our website. You will find more information about used microdata and your ability to object to it in the Cookies Policy, as well as here in Sections 7 to 9. 

7.2 Google Analytics Purposes of data processing / legal bases:

For the purpose of customizing and continuously optimizing our websites, we use in accordance with Section 6 (1) (f) GDPR, Google Analytics, a web analytics service of Google Inc. ("Google"). Our legal interest arises from the stated purposes. In this context, "pseudonymously" user profiles are created and cookies are used. The microdata records the following information about the use of this website:

• internet browser type / version
• operating system used
• Url reference (ie the previous page you visited)
• Access computer name and Internet Protocol (IP) address
• Server request time.

The information is used to evaluate the use of our websites, to report on website activities and to provide additional services related to the use of the website and the internet for the purposes of market research and the configuration of such websites, according to the needs. Internet Protocol (IP) addresses become anonymous so that they cannot be mapped by deleting one or more digits (called IP-masking). 

You can prevent the installation of microdata by setting up your web browser accordingly. However, we would like to point out that in this case it may not be possible to use all the features of this website. You may also prevent the analysis of data generated by the microdata relating to the use of this website (including the web protocol address) as well as the processing of such data by Google if you download and install this extension in the Chrome web browser of Google. Instead of the above web browser extension, you can also block Google Analytics analysis if you choose this link, especially for mobile browsers. This creates an opt-out cookie, which prevents future analysis of your data when you visit this website. The exception microdata only applies to this web browser and only to our website and is stored only on your device. If you delete the microdata from this web browser, you will need to re-save the exception microdata. More information about data protection in relation to Google Analytics can be found on the Google Analytics website.

Recipients / categories of recipients:

The information generated by the microdata is transmitted to a Google server in the USA and stored there. In no case will your Internet Protocol (IP) address be merged with any other data from Google. This information may also be passed on to third parties if required to do so by law or if such data is processed by authorization. 

Storage duration / criteria for determining the storage duration:

After "anonymizing" the web protocol address, it is no longer possible to connect with your person. Data generated for statistical purposes are deleted from Google Analytics after 50 months. Reports based on Google Analytics are no longer referenced in person. 

7.3 Website targeting and website optimization

Purposes of data processing / legal bases:

On our website, the information is analyzed and evaluated using microdata in order to optimize our websites and the advertisements displayed on them. In this way, in particular, it is ensured that only the advertisement that is tailored to your real or supposed interests based on the usage behavior so far will be displayed on your terminal device. The information processed for these purposes contains, for example, information about the products you are interested in. The legal basis for such data processing is Section 6 (1) (f) of the GDPR. Therefore, the optimization of our websites in order to have a better shopping experience and to avoid advertisements that are not of interest to you is in the interest of both us and you. The analysis and evaluation are carried out exclusively under a pseudonym and does not allow us to identify you. In particular, the information is not merged with your personal data.

Recipients / categories of recipients:

Recipients of the data are the above-mentioned service providers, who process your data on a contractual basis only for a specific purpose and in accordance with our instructions. 

Storage duration / criteria for determining the storage duration:

The Microdata used and the information contained in them are stored in accordance with the Microdata Policy (Cookies) and are deleted immediately in case of objection. 

7.4 Re-targeting Purposes of data processing / legal bases:

We also use the re-targeting technologies of various providers. This allows us to shape our online offer in an interesting way for you. For this purpose, a microdata is created, with which data of interest are collected using a pseudonym. In this case, information about navigation behavior for anonymous marketing purposes is collected and stored in microdata files on your computer and analyzed by an algorithm. It is then possible to display targeted product recommendations and personalized advertising banners with our products that are of interest to you on the websites of our partners. In no case can this data be used to identify the visitor of the website. No direct personal data is processed, and no user profiles are merged with personal data. Such data processing shall be carried out in accordance with Section 6 (1) (f) of the GDPR. With the above measures we use, we want to ensure that only the ad that is tailored to your real or supposed interests will appear on your terminal devices. It is in our interest as well as yours not to burden you with indifferent advertising.

If, however, you do not wish to have a personalized advertising banner of the online store of SANTOWINES, you can oppose this collection and storage of data for the future, as follows:

• By selecting the symbol that appears on each advertising banner (eg "i") you will go to the respective website of the provider. There, the systematic retargeting technology is clarified again and the possibility of canceling the registration (opt-out) is provided. If you unsubscribe from a provider, the so-called exception microdata is stored on your computer, which prevents the provider's banner ad from appearing in the future. Please note that this unsubscribe can only be done from your computer and the exception exception data may not be deleted from your computer and if for any reason they are deleted you will inevitably have to repeat the exclusion procedure.
• Alternatively, you can use the objections presented in section 7.5 of these data protection terms of use.

Recipients / categories of recipients:

We use on our website re-targeting technologies of various providers, which process the above-mentioned data within this framework. Further information on the microdata used by these providers can be found in the Cookies Policy. 

Storage duration / criteria for determining the storage duration:

The microdata used for the purposes of the re-targeting and the information contained therein are stored for as long as the Microdata Policy states and are then automatically deleted. 

7.5 Further Digital Communication

We also use periodic SMS / Viber / related digital services (eg inbox) in order to better serve you and respond more effectively to your needs.

7.6 Opt-out capability

You can prevent the re-targeting technologies discussed in 7.3 and 7.4 by adjusting the microdata in your web browser accordingly (see also section 7.1). At the same time, you have the ability to block personalized advertising based on interests with the help of the so-called Preference Manager or the activation of the available exception metadata.

 

8. Recipients outside the EU

With the exception of the processing described in point 7, we do not provide your data to recipients based outside the European Union or the European Economic Area. The processing referred to in point 7 leads to the transmission of data to the servers of the tracking and targeting technology providers authorized by us. Some servers are located in the United States (information on these recipients can be found in the respective reports). The transmission of data is carried out in accordance with the principles of the so-called Privacy Shield as well as on the basis of the so-called Standard Contractual Clauses of the European Commission.

 

9. Your rights as data subjects

9.1 Overview

In addition to the right to revoke the consent you have given us, you also have the following rights, provided that the respective legal conditions are met:

• right of access to your personal data that we store in accordance with Section 15 GDPR
• the right to correct or supplement incorrect data in accordance with Section 16 GDPR
• the right to delete your data that we have stored in accordance with Section 17 GDPR
• the right to restrict the processing of your data in accordance with Section 18 of the GDPR
• right to data portability in accordance with Section 20 GDPR
• right of objection in accordance with Section 21 of the GDPR.

9.2 Right of access in accordance with Section 15 of the GDPR

You have the right to be informed upon request and free of charge, in accordance with Section 15 (1) GDPR, of ​​the personal data we have stored about you.

This includes in particular:

• the purposes of the processing of personal data
• the relevant categories of personal data that we process
• the recipients or categories of recipients to whom the personal data concerning you are disclosed or are about to be disclosed
• if possible, the period for which the personal data will be stored or, where this is not possible, the criteria for determining that period
• the existence of a right of request to the controller for the correction or deletion of personal data or a restriction on the processing of personal data concerning the data subject or a right of objection to such processing
• the right to file a complaint to a supervisory authority
• when personal data are not collected by the data subject, any available information on their origin
• the existence of automated decision-making, including profiling, provided for in Section 22 (1) and (4) GDPR and, at least in such cases, important information on the logic followed and the significance and intended consequences of such processing; for the data subject. When personal data are transmitted to a third country or to an international organization, the data subject has the right to be informed of the appropriate guarantees in accordance with Section 46 of the GDPR on the transmission.

9.3 Right of correction in accordance with Section 16 GDPR

You have the right to demand from us without undue delay the correction of inaccurate personal data concerning you. For the purposes of the processing, you have the right to request the completion of incomplete personal data, including through a supplementary declaration.

9.4 Right of deletion in accordance with Section 17 of the GDPR

You have the right to request the deletion of personal data from us without undue delay, if one of the following reasons applies:

• personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed,
• withdraw your consent on which the processing is based in accordance with Section 6 (1) (a) or Section 9 (2) (a) GDPR and there is no other legal basis for the processing,
• you oppose to processing in accordance with Section 21 (1) or (2) of the GDPR and there are no compelling and legitimate grounds for processing in accordance with Section 21 (2) of the GBER,
• personal data was processed illegally,
• personal data must be deleted in order to comply with a legal obligation,
• personal data have been collected in connection with the provision of information society services referred to in Section 8 (1) GDPR.

Once we have disclosed your personal data and are required to delete it, taking into account the technology available and the cost of implementation, we will take reasonable steps to notify third parties processing your personal data that you request and have asked them to delete any links. with such data or copies or reproductions of such personal data.

9.5 Right to restrict processing in accordance with Section 18 of the GDPR 

You have the right to ask us to limit processing when one of the following conditions applies:

• question the accuracy of personal data
• the processing is illegal and you request instead of deleting the restriction of the use of personal data
• the controller no longer needs personal data for processing purposes, but this data is required by the data subject to establish, exercise or support legal claims
• or you have objections to processing under Section 21 (1) of the GDPR, pending verification as to whether the legitimate reasons of the controller override the reasons of the data subject.

9.6 Right to data portability in accordance with Section 20 GDPR

You have the right to receive the personal data concerning you, which you have provided to us in a structured, commonly used and machine-readable format, as well as the right to pass this data on to another processor without our objection, when:

• processing is based on consent in accordance with Section 6 (1) (a) or Section 9 (2) (a) or on a contract in accordance with Section 6 (1) (b) of the GDPR; and
• processing is performed by automated means. When exercising your right to data portability, you have the right to request that personal data be transferred directly from us to another Controller, if this is technically possible.

9.7 Right of objection under Section 21 of the GDPR

Subject to Section 21 (1) GDPR, you may object to the processing of data for other reasons arising from the specificity of the situation. The above general right of objection applies to all data processing purposes described in these data protection terms, which are processed under Section 6 (1) (g) of the GDPR. Unlike the special right of objection concerning the processing of data for advertising purposes (cf. above, in particular points 9 and 7.6), we have an obligation under the GDPR to exercise this general right of objection only if you give us reasons of paramount importance, e.g. χ. a potential risk to life or health. In addition, there is the possibility to contact the competent supervisory authority for SANTOWINES or the Data Protection Officer Tsilonis-Vogiatzoglou Law Firm (Newlaw), Tsimiski 10, 546 24 Thessaloniki, tel. 2310 551 501, fax: 2310 261 503 e-mail: dataprotect@newlaw.gr.

 

10. Contact persons

10.1 Contact persons for questions or about the exercise of your data protection rights

For questions about the websites or the exercise of your rights during the processing of your data (data protection rights) you can contact via the e-mail of the "Company": info (at) santowines (dot) gr, which is received by the Customer Service Department.

10.2 Contact person for data protection questions

If you have any other questions regarding the processing of your data, you can contact the data protection officer, i.e.  Tsilonis-Vogiatzoglou Law Firm (NEWLAW), 10 Tsimiski St., 546 24 Thessaloniki, tel. 2310 551 501, fax: 2310 261 503, e-mail: dataprotect@ newlaw.gr

10.3 Right to complain to the data protection supervisory authority

In addition, you have the right to complain to the competent data protection supervisory authority at any time. You can contact the data protection supervisor, in particular in the Member State in which you have your habitual residence or place of work or the place of alleged infringement or the authority of the State in which the Controller is located.

 

11. Name and contact details of the Controller as well as contact details of the operational Data Protection Officer

These data protection terms apply to the processing of data carried out by “THE UNION OF SANTORINI COOPERATIVES", owner of the SANTOWINES trademark (hereinafter SANTOWINES) based at Pyrgos Kallistis Santorinis, 84701, e-mail: info (at) santowines.gr - tel.: +30 22860 22596, VAT No: 096007229 - IRS: Thera, who is the "Controller" for the website www.santowines.gr. For further information or questions regarding the processing of data or the exercise of any legal right, the User can contact the Data Protection Officer Tsilonis-Vogiatzoglou Law Firm (NEWLAW), 10 Tsimiski St., 546 24 Thessaloniki, tel. 2310 551 501, fax: 2310 261 503, e-mail: dataprotect @ newlaw. gr, which is the Data Protection Officer of SANTOWINES.

 

Cookies

1. Introduction - Data obtained via microdata (cookies)

1.1 The Website uses small files called cookies to help us customize your experience. Cookies are small text files that contain information, which are sent by the website management software and stored on the computer hard drive or in the storage space of each User's mobile device. The sending of the microdata is performed when you visit the Website. This information may include the type of server used by each User, the type of computer, its operating system, ISPs, and other such information.

1.2 Microdata do not damage either your computer or your mobile device or the files stored on them and they do not access any document or file from the User's computer. The microdata cannot reveal the identity of the User but may be used to identify his computer.

1.3 Microdata are typically classified into session microdata (functionality microdata) and permanent microdata. Session microdata do not remain on the User's computer when it exits the website or browser. The permanent micro-data are the ones that remain on the User's computer in order to allow its recognition by the Website and to facilitate its navigation on it. Permanent microdata can be deleted by the user himself.

1.4 The use of microdata is technically necessary for the complete realization of the User's connection to the Website. For this reason, before browsing the Website, the User is invited to accept the storage of microdata files on his computer, according to Section 5 paragraph 3 of Directive 2002/58 / EC, as transmitted into Greek law and in accordance with Section 6 of the GDPR 679/2016 which stipulates that data collection is possible for a legal reason.

1.5 The website of “THE UNION OF SANTORINI COOPERATIVES", owner of the SANTOWINES trademark (hereinafter SANTOWINES) based at Pyrgos Kallistis Santorinis, 84701, e-mail: info (at) santowines.gr - tel.: +30 22860 22596, VAT No: 096007229 - IRS: Thera, can utilize microdata for various purposes, such as:

(a) To conduct surveys for statistical reasons and / or to improve the content and services of the Website and / or to assess its effectiveness as well as to record the current trends of public opinion.

(b) For marketing purposes in order to measure the effectiveness of the advertisements on our Website, how visitors use it, as well as for the display of ads related to the website of SANTOWINES on other websites, based on the previous visits of the User in it.

(c) Ability to present and operate advertising messages (banners).

(d) Social networking microdata. 

1.6 SANTOWINES can use web beacons (also called transparent GIF files, pixels or action tags, web bugs). These technologies are codes that provide a small graphical representation of a website or e-mail. Web beacons can identify certain types of information on your computer, such as microdata, the date and time a page was viewed, and a description of the page where the web beacon is located. In general, any file that was part of a website can act as a web beacon. Web beacons are used for monitoring and statistical purposes. Third parties may also use web beacons on the Website to obtain audit, research and reporting information or to understand the User's interests and to tailor these advertisements.

1.7 Some of the third-party partners of the Website may use Flash type data, otherwise known as Locally Shared Objects (LSOs). Flash microdata is used to identify the User's interests through the Sections consulted and more generally to monitor user behavior. LSOs ​​maintain data sets such as microdata, stored in a directory on a user's computer, and are installed through Adobe Flash Player.

 

2. In more detail - Cookies

2.1 On our websites we use the so-called microdata (cookies) based on Section 6 (1) (f) of the GDPR.

Our interest in optimizing our website should be considered legal within the meaning of the aforementioned provision. Microdata are small files that are stored on your terminal device (computer, laptop, tablet, smartphone, etc.) when you visit our website. Microdata do not damage your terminal device, do not contain viruses, trojan programs, or other malicious programs. Information which arises each time in relation to the specific terminal device used is stored in the microdata. This does not mean that we have immediate knowledge of your identity because of them. The use of microdata aims on the one hand to offer you a more comfortable use. For this reason, we use the so-called session microdata to acknowledge that you have already visited individual pages of the website. These are automatically deleted as soon as you leave our website. In addition, we use temporary microdata for ease of use, which are stored for a specified period of time on your terminal device. If you visit our page again to use our services, we automatically acknowledge that you have already visited us, what entries / settings you have made, so that you do not have to do the same thing again.

On the other hand, we use the microdata to statistically analyze the use of our website in order to optimize our offer and display information that is specifically tailored to you. These microdata allow us to automatically acknowledge on your next visit to our website that you have visited us again. These microdata are automatically deleted after a predetermined period of time that normally does not exceed six (6) months. Most web browsers automatically accept microdata. However, you can set up your web browser so that microdata are not stored on your terminal device, or a sign is constantly displayed before a new microdata is saved. However, the complete deactivation of the microdata may result in the inability to use some functions of our website.

2.2 Google Analytics Purposes of data processing / legal bases:

For the purpose of customizing and continuously optimizing our websites, we use in accordance with Section 6 (1) (f) GDPR, Google Analytics, a web analytics service of Google Inc. ("Google"). Our legal interest arises from the stated purposes. In this context, "pseudonymously" user profiles are created, and cookies are used. The microdata record the following information about the use of this website: 

• internet browser type / version
• operating system used
• Url reference (ie the previous page you visited)
• Access computer name and Internet Protocol (IP) address
• Server request time.

The information is used to evaluate the use of our websites, to report on website activities and to provide additional services related to the use of the website and the internet for the purposes of market research and the configuration of such websites, according to the needs. Internet Protocol (IP) addresses become anonymous so that they cannot be mapped by deleting one or more digits (called IP-masking).

The information is used to evaluate the use of our websites, to report on website activities and to provide additional services related to the use of the website and the internet for the purposes of market research and the configuration of such websites, according to the needs. Internet Protocol (IP) addresses become anonymous so that they cannot be mapped by deleting one or more digits (called IP-masking).

You can prevent the installation of microdata by setting up your web browser accordingly. However, we would like to point out that in this case it may not be possible to use all the features of this website. You may also prevent the analysis of data generated by the microdata relating to the use of this website (including the web protocol address) as well as the processing of such data by Google if you download and install this extension in the Chrome web browser of Google. Instead of the above web browser extension, you can also block Google Analytics analysis if you choose this link, especially for mobile browsers. This creates an opt-out cookie, which prevents future analysis of your data when you visit this website. The exception microdata only applies to this web browser and only to our website and is stored only on your device. If you delete the microdata from this web browser, you will need to re-save the exception microdata. More information about data protection in relation to Google Analytics can be found on the Google Analytics website.

Recipients / categories of recipients:

The information generated by the microdata is transmitted to a Google server in the USA and stored there. In no case will your Internet Protocol (IP) address be merged with any other data from Google. This information may also be passed on to third parties if required to do so by law or if such data is processed by authorization.

Storage duration / criteria for determining the storage duration:

After "anonymizing" the web protocol address, it is no longer possible to connect with your person. Data generated for statistical purposes are deleted from Google Analytics after 50 months. Reports based on Google Analytics are no longer referenced in person. 

2.3 Website targeting and website optimization  

Purposes of data processing / legal bases:

On our website, the information is analyzed and evaluated using microdata in order to optimize our websites and the advertisements displayed on them. In this way, in particular, it is ensured that only the advertisement that is tailored to your real or supposed interests based on the usage behavior so far will be displayed on your terminal device. The information processed for these purposes contains, for example, information about the products you are interested in. The legal basis for such data processing is Section 6 (1) (f) of the GDPR. Therefore, the optimization of our websites in order to have a better shopping experience and to avoid advertisements that are not of interest to you is in the interest of both us and you. The analysis and evaluation are carried out exclusively under a pseudonym and does not allow us to identify you. In particular, the information is not merged with your personal data.

Recipients / categories of recipients:

Recipients of the data are the above-mentioned service providers, who process your data on a contractual basis only for a specific purpose and in accordance with our instructions.

Storage duration / criteria for determining the storage duration:

The Microdata used and the information contained in them are stored in accordance with the Microdata Policy (Cookies) and are deleted immediately in case of objection. 

2.4 Re-targeting Purposes of data processing / legal bases

We also use the re-targeting technologies of various providers. This allows us to shape our online offer in an interesting way for you. For this purpose, a microdata is created, with which data of interest are collected using a pseudonym. In this case, information about navigation behavior for anonymous marketing purposes is collected and stored in microdata files on your computer and analyzed by an algorithm. It is then possible to display targeted product recommendations and personalized advertising banners with our products that are of interest to you on the websites of our partners. In no case can this data be used to identify the visitor of the website. No direct personal data is processed, and no user profiles are merged with personal data. Such data processing shall be carried out in accordance with Section 6 (1) (f) of the GDPR. With the above measures we use, we want to ensure that only the ad that is tailored to your real or supposed interests will appear on your terminal devices. It is in our interest as well as yours not to burden you with indifferent advertising.

If, however, you do not wish to have a personalized advertising banner of the online store of SANTOWINES, you can oppose this collection and storage of data for the future, as follows:

• By selecting the symbol that appears on each advertising banner (eg "i") you will go to the respective website of the provider. There, the systematic retargeting technology is clarified again and the possibility of canceling the registration (opt-out) is provided. If you unsubscribe from a provider, the so-called exception microdata is stored on your computer, which prevents the provider's banner ad from appearing in the future. Please note that this unsubscribe can only be done from your computer and the exception exception data may not be deleted from your computer and if for any reason they are deleted you will inevitably have to repeat the exclusion procedure.
• Alternatively, you can use the objections presented in section 7.5 of these data protection terms.

Recipients / categories of recipients:

We use on our website re-targeting technologies of various providers, which process the above-mentioned data within this framework. Further information on the microdata used by these providers can be found in the Cookies Policy.

Storage duration / criteria for determining the storage duration:

The microdata used for the purposes of the re-targeting and the information contained therein are stored for as long as the Microdata Policy states and are then automatically deleted. 

2.5 Opt-out  

You can prevent the re-targeting technologies discussed in 7.3 and 7.4 by adjusting the microdata in your web browser accordingly (see also section 7.1). At the same time you have the ability to block personalized advertising based on interests with the help of the so-called Preference Manager or the activation of the available exception metadata.

2.6 Non-EU recipients

With the exception of the processing described in point 7, we do not provide your data to recipients based outside the European Union or the European Economic Area. The processing referred to in point 7 leads to the transmission of data to the servers of the “tracking and targeting technology providers” authorized by us. Some servers are located in the United States (information can be found in the respective reports for these recipients). The transmission of data is carried out in accordance with the principles of the so-called Privacy Shield as well as on the basis of the so-called Standard Contractual Clauses of the European Commission.

2.7 For any issue or question related to the Cookies Policy or issues concerning his/her personal data, the User may contact the Data Protection Officer Tsilonis-Vogiatzoglou Law Firm (Newlaw), 10 Tsimiski St., 546 24 Thessaloniki, Greece, tel. 2310 551 501, fax: 2310 261 503, e-mail: dataprotect@newlaw.gr.