Payment / Shipping / Returns


◆ Charges - Payment Methods

You can pay for your order in 5 ways:

  1. By Credit Card (recommended)
  2. By deposit in a Bank Account of SANTOWINES
  3. Cash on Delivery (COD)
  4. Via the PayPal service
  5. With cash at the registered office of SANTOWINES and up to the amount allowed for such a transaction based on the current tax legislation.

◆ Payment by Credit Card

The settlement of credit card transactions on the website of SANTOWINES is processed by EUROBANK. We recommend using a Credit Card, as long as you have a MasterCard or VISA credit card. You can use it safely to pay for your products. The process of payment by credit cards is completely safe and is covered by the most modern security specifications on the SANTOWINES server. The process is extremely simple, fast and is done in just two steps. Analytically:

  1. Fill in your card details in the relevant form and verify the purchase via your smartphone /token etc. if required
  2. In case of success your order will then be registered, while in case of failure you are informed; in both cases a message will appear on screen verifying the success or failure of the purchase.

◆ Additional information about using a credit card

The CVC / CVV field is placed on the back of your credit card is a three-digit number. It is asked for extra security and it protects you even more since it is very difficult for someone to know this field. To enter it, turn around and look at the back of your credit card. It is the three-digit number you will see and is usually located on the top right.

If there is a payment error (e.g. the connection is cut or you press Cancel during the transfer), do not worry. Whatever happens, the transaction is recorded by us and your money will not be lost (unless of course we take approval for your card and the amount is actually committed). The process is automated, controlled and there is no case to lose money.

◆ Payment by deposit in a bank account

You can deposit the money for your orders in one of the accounts of SANTOWINES. You will be informed about the exact amount, which includes shipping costs, depending on your order method.

  1. If you order through the website of SANTOWINES, then the exact amount appears at the end of your charges.
  2. If you order by any other method, you will be informed by our partner who helped you submitting your order. We recommend the use of electronic banking (web banking), which is currently available from almost all banks nowadays because it significantly speeds up and secures the whole process.

In all cases the money that should reach our account should be EXACTLY the amount listed at the end of your order CLEAR, without any further charges or reservations. Especially in the case of Web Banking when you are asked to specify who bears the costs (sender, recipient or both) you should choose "Sender" for both banks.

The bank accounts of SANTOWINES are the following:

    5706 047283 947, iban: GR6801727060005706047283947
    0026 0362 04 0200227273, iban: GR8502603620000040200227273
    623002002008117, iban: GR6801406230623002002008117
    351 480006 03, iban: GR3301103510000035148000603

ATTENTION: We will start preparing your order as soon as the money appears in one of the above accounts.

◆ Cash on Delivery (COD)

For those who prefer the most traditional payment method, the products come through the drivers of SANTOWINES or the courier and you pay the price at the time of receipt. This method has an additional cost given the collection fee from the courier companies. In case you choose this method, your order will start to be prepared only after we contact you by phone. Therefore, immediately after your order, you should be available to confirm your order by phone. This payment method is valid only for Greece. We are sorry for the inconvenience, but it is impossible to verify the identity of the person ordering in any other way.

◆ Payment through PayPal service

PayPal offers a fast, easy and secure way to pay online without disclosing your card information. So, if you have a PayPal account you can pay for your orders by depositing in the PayPal account of SANTOWINES. The update of SANTOWINES is done almost at the same time of your payment, and therefore we can immediately start the process of your order. If you do not have a PayPal account, you can easily open an account (for free) by following the simple and straightforward steps outlined in the PayPal Web Site. All you need to have is a credit card, or transfer money from one of your bank accounts to your PayPal account. Both depositing money via PayPal and creating a new account are 100% free.

Important Note: Paypal service is NOT available to wholesale customers.

◆ Payment at the headquarters of

You can pay at the headquarters of SANTOWINES at Pyrgos Kallistis Santorinis, 84701, and combine your order with the IMMEDIATE receipt of your products, without any additional charge (shipping etc). In this case you should contact SANTOWINES by phone before your arrival, in order to make sure that the products you ordered are available in the warehouse of our headquarters.

◆ Secure payment by card through the website of

The process is completely safe. There is a great deal of "mythology" about the security of credit card payments over the Internet. They are MUCH SAFER than paying by credit card in a e.g. restaurant, or a retail store! All card payments are processed through the Card Link by Eurobank electronic payment platform that uses TLS encryption with SSL encryption protocol, along with other bank-level security features.

Any attempt to spy on credit card information that may be attempted is in principle impossible, as it is absolutely impossible to decrypt the data circulated using the SSL protocol. Credit card details are not intercepted during the submission process, but by the Servers where they are stored. SANTOWINES does NOT SAVE your credit card details. That is why every time you order an item from us, and despite the fact that you may be an old customer, you will be asked for your card details again. This is certainly a small inconvenience compared to the security provided by not storing your card details.

◆ What is included in the price of the product that is in the catalog of

The price that appears in product searches, or where a product price appears except for your Shopping Cart, includes the selling price of the product AND ALL taxes that charge it (VAT and Excise Duty - VAT on alcohol). The above price does NOT include shipping costs.

The Shopping Cart displays the full price analysis of all the products you have selected, as well as shipping and taxes in detail. The full resolution will also appear on the receipt or invoice you will receive along with the products you have ordered.



Product Shipping and Returns

◆ The shipment of the products sold by the Website:

will be made as soon as possible and at the latest within 30 days from their order. Regarding the return or replacement of the products sold, the products which SANTOWINES supports and promotes through the website, have been carefully selected by experts and based on the quality provided by our producer or supplier. SANTOWINES stores all products in fully appropriate spaces that strictly adhere to the storage and maintenance specifications of each product.

Despite our constant efforts to ensure that the products we promote to our customers are in excellent condition, there are few cases in which a product can be damaged without - most of the time - our own responsibility. 

We accept returns of products that are damaged, without any restrictions, only if the problem is identified by you and you inform us about it no later than seven days after receipt of the product / products. We ask our customers to inform us about it through the "Contact" website, choosing "About an order" as the subject of communication and recording the exact problem. Our competent employee will probably contact the customer about it, and the customer will be informed about the acceptance of the return via e-mail.

After stating the problem in detail, please also state if you wish the money back to your account or the replacement of the damaged product. The customer must return the damaged product, so that we can perform all necessary checks and audits. The return is free for the customer, and the return of the money or the replacement of the product is done after the receipt from SANTOWINES of the defective product.

In case of non-receipt of the products by the buyer and their return by the Transport Agency or the Courier Service back to SANTOWINES, resending is the responsibility of the buyer, who is charged again with the shipping cost. Anything deemed non-deliverable by the Transport Agency or the Courier Service and returned, is considered to have been abandoned by the buyer and releases SANTOWINES from the obligation to return the amount paid for its purchase.

◆ What happens in case of ordering products by mistake: possibilities and conditions of their return.

We accept the cancellation of an order free of charge for the customer if the order is canceled before sending it. In case of cancellation after the order has been shipped and before delivery, the customer will be charged only with the relevant shipping costs. This charge is also valid in case of cancellation of an order that, for any reason, is sent to the customer without a shipping charge.

We accept cancellation of an order that contains products or packaging personalized for the customer or recipient (eg the name of the customer or recipient is engraved or printed on the package) only if the order is canceled within 24 hours of placing and before the personalized details are engraved or printed on the ordered products.

◆ Terms and methods of refund due to cancellation of an order or return of products.

Any refund to the customer for any reason is made only by crediting the account of the customer from whom the money was withdrawn or by crediting his/her card through which the initial collection was made.

In case the initial collection was made by cash on delivery, the refund is made to an account indicated by the customer by e-mail to SANTOWINES. SANTOWINES will make every effort so that the credit of the customer's account with the amount to be returned becomes as fast as possible and in any case within 15 working days.

In any case, it is recommended that users-prospective customers contact by phone or by e-mail with SANTOWINES in case they have the slightest doubt about the suitability of the products for themselves personally.

◆ Deliveries - Shipments of products - Shipping costs - Which countries / regions are covered by

SANTOWINES sends your order wherever you are in the following countries:

Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Morocco, Monaco, Poland San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

If you are interested in shipping to another country or in larger quantities, please contact us to give you an offer for shipping costs. For countries outside the European Union we do not charge VAT but you should be aware that upon receipt of your order you may be required to pay additional taxes / fees. For products that are immediately available we deliver anywhere in Greece usually within 2-3 working days. For island destinations as well as inaccessible areas the delivery time may be longer. For shipments to European destinations the estimated delivery time is 5-7 working days.

◆ Shipping Methods and Charging of Shipping Expenses

All products of SANTOWINES are delivered to you with 4 possible methods:

  1. With courier services
  2. By own means of SANTOWINES (within Santorini)
  3. With Transport Agency (for deliveries outside Santorini of large volume or weight)
  4. Upon receipt from the SANTOWINES headquarters.

The first three methods certainly have a cost, which depends on the delivery location, the pricing policy of each courier company, the distance from the warehouses or the headquarters of the courier company of SANTOWINES etc.

We ALWAYS try to choose the most economical shipping method for you. For this reason we use more than one courier company, as the charges vary. E.g. one company has a cheaper charge for deliveries within Athens, another company in the province, etc. For this reason, we cannot determine the exact cost of shipping in advance, except during the ordering process.

Please note that if your order is large in volume and weight, in order not to be charged with excessive shipping costs or to be charged in the most economical way, you should contact us by phone on +30 2286028058 so that we can choose an alternative shipping method that minimizes shipping costs.

In cases of large volume or weight of orders, some methods that are unprofitable for small orders, become advantageous. For example, for large and / or heavy orders, shipping with a transport agency may be more advantageous. The charge in this case is pre-agreed by phone, while cash on delivery is not accepted. The amount of the order must be deposited in our bank account in one of the banks contracted with SANTOWINES.

◆ In particular: Consumer Rights & Withdrawal Right

SANTOWINES is obliged to inform the user / visitor, before completing the purchase for:

  1. the main features of the product
  2. the total value of the goods / goods, including VAT, or any other charge
  3. other additional financial charges (shipping, delivery, postage).

At this point it is explicitly pointed out that for reasons solely related to the production of the products supplied, the photographs of the products should be considered as indicative, as there may be slight discrepancies in the color, seams, and other small details of the shipped products. However, these small differences will not affect at all nor will they be related to the quality of the products sold and sent to the respective buyer.

After the purchase is completed and the user / visitor pays the agreed amount, the company must deliver the agreed product within a reasonable time, i.e. no later than 30 days from the date of its order. In case of unjustified delay, the user / visitor can terminate the contract, thus obliging the company to return the money received.

Returns, changes or replacements are accepted only in accordance with what is specified and explained in detail above in term 4 (Shipping and Return Policy), unless an error has been made by SANTOWINES.

To avoid inconvenience to the user / visitor, it is good to carefully check, at the time of delivery of the order, the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, error kind etc.). The user / visitor who wishes to return a product, can contact via the e-mail of the "Company": info (at) santowines (dot) gr.

In case of return of the products due to an error of SANTOWINES, the money will be refunded within fourteen (14) calendar days, from the moment SANTOWINES receives the products returned to it.

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